MINIMUM QUALIFICATIONS: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.
SPECIALIZED EXPERIENCE: Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.
Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.
QUALITY OF EXPERIENCE: Length of time is not of itself qualifying. Candidates experience should be evaluated on the basis of duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed. The applicants record of experience, training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position to be filled.
PREFERRED SPECIALIZED EXPERIENCE: Hands-on applications, or understanding of the following concepts, related to the JISCC B3 network management enhancement tool, providing Air National Guard communications units with military command and control and National Incident Management System compatible site information using a mobile, standardized, modular, and commercial off-the-shelf communications platform; Providing communications services at incident sites leveraging a bring-your-own-device approach to service access; Utilizing network management enhancement tools with information protection and intrusion detection services to improve command and control capabilities, avert catastrophic failure of a network, and mitigate capability gaps including (1) monitoring and managing authorized network traffic at the incident site; and (2) defending from network against cyber threats.
GENERALIZED EXPERIENCE: Primary specialization in wireless systems and one or more major information technology (IT) and/or communications systems/functions managed and maintained by the unit: network infrastructure, voice systems, and CFP operations. Serves as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications. The wireless systems include: trunked UHF/VHF/HF systems, regulated and unregulated radio and wireless network systems, personal wireless communications systems (PWCS), wireless teleconferencing, and wireless LANs to support Wing, Geographically Separated Units (GSU), and Tenants. The network infrastructure systems include: local/wide/virtual area networks (LAN/WAN/VLAN), intrusion detection systems, closed circuit television, network switches, routers, information transfer nodes (ITN), and platform IT systems. The voice systems include: plain old telephone systems (POTS), networked secure and unsecure voice, Voice over Internet Protocol (VoIP), voice mail systems, unified communications network systems, and Video Tele-Conferencing (VTC) networks. The CFP function includes: planning, directing and scheduling of the information technology work load distribution. To ensure full coverage for all systems supported, each incumbent is expected to maintain a high level of proficiency for all systems supported by the unit. While each incumbent may specialize in one system category, to ensure full coverage during workload fluctuations as well as employee absences, each incumbent will cross-train to support all IT and communications systems. Throughout the year, each incumbent will perform customer support work for all three IT/communication system categories. Planning sequences of actions necessary to accomplish assignments involving coordination with others outside the organizational unit and development of project controls, adaptations of guidelines or precedents to meet the needs of assignments, preparing documentation on cost/benefit studies where it involved summarizing the material and organizing it in a logical fashion will be necessary.
SUBSTITUTION OF EDUCATION FOR SPECIALIZED EXPERIENCE: For the GS-5 level, a 4-year course of study leading to a bachelors degree may be substituted for the experience requirements. At the GS-7 level, one full year of graduate level education or superior academic achievement. At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted. At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.
Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Participation in direct deposit is mandatory.
Selectee may be subject to a one-year probationary/trial period.
Possess or be able to acquire and maintain a Top Secret security clearance within one year of appointment.