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IT SPECIALIST (CUSTSPT)

Air Force Civilian Service Terre Haute, IN
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Job Description

Duties

As a IT Specialist (CUSTSPT) with the Indiana Air National Guard (ANG), your GS-11 (GS-09 will be slightly different/less)duties will include, but will not be limited to:

  • Serves as a technical expert and focal point for the installation and configuration of hardware and software on personal computers and for personal data assistants associated with assigned systems. Develops, modifies, and tests overall system backup and recovery strategies for assigned systems.
  • Serves as a systems administrator responsible for planning, coordinating, modifying, implementing, and troubleshooting in order to meet customer needs. Work pertains to the administration of all systems, including a myriad of associated hardware platforms, software applications and numerous interfaces included in the Local Area Network (LAN).
  • Serves as a technical expert on multiple operating systems and computer platforms. Determines equipment and communications requirements and interfaces with other systems. Evaluates machine usage and develops plans for the necessary acquisition to support future automation (hardware and software) requirements.
  • Analyzes, evaluates, and recommends hardware/software changes to various computer systems. Considers factors such as compatibility with standard systems, conversion or implementation costs, and impact on existing equipment. Installs, configures and tests products and equipment being reviewed.
  • Develops guidelines, standard operating procedures (SOPs), bulletins and flyers regarding the operation/use of assigned C4 systems, services, and activities. Analyzes policies, regulations, and system provisions governing standard operating systems and provides assistance and advisory services to users.
    Implements systems software changes, operating system releases and maintains the operational status of systems. Coordinates with system developers resolving hardware and/or software malfunctions.
  • Performs security management in accordance with National Guard Bureau (NGB) and Air National Guard (ANG) regulations and policies. Reviews and implements local policies regarding system access, network rights, and physical access to systems and equipment.
  • Implements ANG policy relating to systems storage requirements. Analyzes system operations to identify inefficiencies and takes action to resolve problems and ensure optimal performance and consistency.
  • Provides input to the ANG Continuity of Operation Plan (COOP) procedures for system disaster recovery. COOP recovery includes reestablishment of systems at multiple sites and locations.
  • Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Configures a wide variety of devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms. Enforces command standards for hardware and software configurations. Configures workstation security parameters.
  • Troubleshoots and corrects software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults. Detects and removes computer viruses. Restores critical data files. Updates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable software.
  • Performs other duties as assigned.

Qualifications

In order to meet the Minimum Qualifications for this IT Specialist (CUSTSPT) position at the GS-09 grade level, you must have :

    • experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.  

                                                    AND

    • Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

                                                    OR

    • a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree. Submission of transcripts required.

In order to meet the Minimum Qualifications for this IT Specialist (CUSTSPT) position at the GS-11 grade level, you must have:

  • experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

                                                      AND

  • at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization AND experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls AND experience that required adaptations of guidelines or precedents to meet the needs of the assignment AND experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

                                                      OR

  • a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree may be substituted. Submission of transcripts required.
     Knowledge, Skills and Abilities that will be evaluated for this position include:
  • Knowledge of a variety of operating systems on desktops and servers. Some of the operating systems utilized involve a higher security level than that typically used in an office automation environment. These involve multiple levels of security with multiple authentication levels.
  • Knowledge of and skill in operating a wide variety of encryption hardware and software along with the ability to integrate these items into the local communications backbone.
  • Knowledge and skill in managing a variety of classified communications and computer hardware and software in support of an intelligence unit.
  • Knowledge of project management techniques and tools sufficient to provide expert guidance on the implementation of emerging technologies.
  • Knowledge of the principles and methods used for planning and managing the implementation, update, and integration of information system components.
  • Skill in troubleshooting problems and implementing changes on multifaceted and interdependent computer platforms.
  • Knowledge of, and skill in applying system design techniques and hardware capabilities to analyze requests for new and modified applications.
  • Knowledge of and skill in applying storage management practices, assignment of resources, and file management techniques.
  • Skill in using performance tuning tools and techniques that are used to optimize systems functionality in order to meet installation systems requirements.
  • Knowledge of system diagnostic tools and structured techniques for the recovery of failed systems and data access.
  • Knowledge of analysis and design techniques to develop system software modifications, systems administration policy and procedures for use across the organization.
  • Knowledge of the overall architecture of the systems administered in order to install and maintain software and hardware configurations.
  • Knowledge of state-of-art system software technology and related computer equipment to  perform studies and to evaluate system changes and provide customer support to unit personnel.

Educational Requirements and/or Substitution of Education for Experience: 

 

At the GS-9 level, a masters or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree may be substituted.  Submission of transcripts required.

 

At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree may be substituted.  Submission of transcripts required.

Must participate in Direct Deposit

A criminal history check will be completed on all selectees before hire date.  

Permanent Change of Station (PCS) funds are not available for this position. 

 

After appointment, reassignment, change to lower grade or promotion through an Indiana job vacancy announcement, an employee must wait at least 18 months before applying for another technician position.  This does NOT INCLUDE Temp appointments (Tenure 0) or Temp Promotions.  If you would like to request a waiver, download the memorandum from https://states.gkoportal.ng.mil/states/IN/JFHQ/J1%20HRO/default.aspx OR contact the POC if needed.  Waivers will only be considered by the Human Resources Officer on a case by case basis.

 

ENLISTMENT CASH BONUSES:   Acceptance of technician position may affect any bonus and/or educational assistance that may be payable. 

 

WORKING CONDITIONS:  The work is performed in a typical office setting. Special safety precautions are not required.

 

PHYSICAL EFFORT: The work is primarily sedentary. Some work may require walking and standing in conjunction with travel for attendance at meetings and conferences away from the work site. Some incumbents may carry light items such as papers, books or small parts, or drive a motor vehicle. The work does not require any special physical effort.

 

If you are not a member of the Indiana Air National Guard, but are interested in applying for this position, please call the Indiana Air National Guard Recruiting Office at 800-GO-GUARD.  You can also view our website at http://www.in.ng.mil/Recruiting/tabid/1041/Default.aspx.

If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

BENEFITS

Explore the major benefits offered to most Federal employees at http://www.usajobs.gov/ResourceCenter/Index/Interactive/Benefits#icc.

Other Information

Under 32 USC 709, Veterans Preference does NOT apply. 

For a complete list of Job Vacancy Announcements available at the Indiana National Guard, please visit our website at Indiana National Guard HR website.





Job Details

Date Posted April 9, 2018
Date Closes May 9, 2018
Requisition 465936600
Located In Terre haute, IN
SOC Category 00-0000.00

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