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IT SPECIALIST (CUSTSPT)

Air Force Civilian Service Great Falls, MT
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Job Description

Duties

DUTIES AND RESPONSIBLITIES:  1. Administers classified and unclassified local area network (LAN) clients, monitors ongoing operation of network systems to ensure hardware and software functions, and meets operational standards. Identifies and resolves complex network related problems occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Troubleshoots hardware, software, and LAN/Client operating system problems. Evaluates workstations for appropriate type of hardware and software to ensure system interoperability. Installs associated peripheral hardware in workstations. Formats hard drive file systems using current industry standards and allocates file names using proper naming conventions. Utilizes workstation troubleshooting tools. Installs, configures, and troubleshoots current downward directed operating systems. Reviews audit logs and trace files to identify, analyze, and isolate potential problem sources. Identifies and determines corrective actions to be taken due to job failures not covered by established procedures. Resolves system failures and provides advice and assistance to minimize interruptions in customers ability to carry out critical business activities. Identifies application problems; consults with vendors and operating personnel; explores applications, operating systems, hardware and software programs to pinpoint the source of problems; and initiates corrective actions in such a way as to minimize network service interruptions.

2. Incumbent uses data, voice, and wireless principles to plan, test, and configure client systems, network, voice and personal wireless communications systems, to include specialized and unique platform IT systems. Participates in planning, monitoring, testing, maintaining, and operating multiple client systems-based platforms. Installs network hubs, switches and client workstations. Optimizes and fine tunes performance and troubleshoots common to complex client system problems. Resolves connectivity and interoperability conflicts between network components. Analyzes reliability of installed equipment and software and studies usage reports to identify and correct problems. Applies a wide variety of methods and practices to ensure systems are used properly. Identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved. Develops instructions for and assists network technicians with installing, implementing, integrating, and maintaining networked systems. Researches functional requirements of organizations and determines future needs of client systems to ensure hardware and software are in place and functioning properly at the time of implementation.

3. Provides real time monitoring of critical command and control mission related systems within Wing, GSU, and tenant organizations for information technology production control. Analyzes and resolves complex problems and trends. Records and reports IT incidents as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution. Analyzes data to determine trends in use or performance that could lead to future problems. Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements. Makes recommendations to modify manner of use, installation of upgrades, or modification of programs to provide a continuous flow of information. Coordinates efforts between network customers, system support personnel, and commercial vendors to identify and resolve network, software, and other system anomalies. Monitors available tools for reportable incidents and status reporting, obtains clarification from originating agency, manages a historical database for trend analysis on outages and limiting factors, and provides management with accurate up-to-date information.

4. Provides customer support, assistance, training, and orientation to Wing, GSU, and tenants. Provides technical assistance to current and potential users and proactively interacts with users to ensure proper operation and security of computer systems, hardware, and software. Demonstrates processes and provides orientation for new users. Directs and provides dynamic information technology assistance with software installations, hardware configurations, and interoperable IT systems, networks, command, control, computers communications and information (C4I). Provides instructions to customers on accessing data, processing, space utilization efficiencies, and program and data recovery techniques. Consults with customers regarding potential system or program upgrades. Ensures periodic systems checks are conducted on all systems to ensure full operational status. Assists in the management of IT projects for customers defining necessary resources and project timelines to ensure requirements are satisfied.

Qualifications

BASIC ELIGIBILITY FACTORS :  

Document prior experience, education, and training relating to the General and Specialized Experience requirements. KNOWLEDGE, SKILL, AND ABILITY (KSAs) are no longer basic eligibility factors, but will be used as rating and ranking factors.

 

KSAs

1.  Broad technical knowledge of communications systems and equipment (i.e. LAN, WAN, telephone, radio, siprnet, and inside/ outside optical/ laser/ wireless infrastructure.) 

2.  Knowledge of network principles, concepts, equipment, and tools sufficient to plan and maintain communications systems; to install, test, and configure workstations and peripherals; and to assist costumers in resolving network services.

3. Posses excellent verbal/ written communication skills sufficient to develop local instructions, communications plans, memorandum agreements, memorandum of understanding, continuity plans, and addition coordination guidelines as required.

4.   Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities and track trends and develop, track, and maintain financial records at flight level.

5.  Ability to develop and conduct briefings leveraging multiple mediums.

6.  Posses excellent time and people management skills.

GENERAL EXPERIENCE:

Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE :

GS-09 Must have at least 24 months experience, education, or training in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment. Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.

GS-11 - Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

You must list specific dates (MONTH/YEAR) of experience on resume to be considered.

NOTE:  Your application must contain a DETAILED description of both civilian and military experience as it relates to the general and specialized experience requirements.

Substitution of Education of Specialized Experience:

Education cannot be substituted for Specialized Experience for this position. 

 

PRE-EMPLOYMENT PHYISCIAL: A pre-employment physical examination or medical screening may be required for placement to this position.

DIRECT DEPOSIT PARTICIPATION: Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer (DD/EFT) program as a condition of employment.

SECURITY CLEARANCE REQUIREMENT:  Selectee is subject to attaining and maintaining a security clearance as required by the position.

MILITARY INCENTIVES: Acceptance of a technician position may affect bonus, educational assistance and/or military incentives. Please contact your Incentive Program Manager for further details.

BENEFITS

The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Main site for new federal employees - http://www.opm.gov/insure/new_employ/index.asp

Flexible Spending Accounts - This Program allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp

Health Insurance - The FEHB Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp

Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp

Life Insurance - The FEGLI Program offers Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp

Long Term Care Insurance - The FLTCIP provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com/Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit: http://www.opm.gov/retire/index.asp


Other Information

If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.      

 

This office does not accept applications by electronic mail(e-mail), regular mail, or in person.  Please do not fax any documents to the Montana National Guard Human Resources Office.  Failure to follow the procedures for applying, may result in loss of consideration for the position.  It is the applicants responsibility to verify that information entered, uploaded, or faxed (i.e., resume, assessment questions and answers, transcripts) is received and accurate.

Job Details

Date Posted August 7, 2017
Date Closes September 6, 2017
Requisition 467075500
Located In Great falls, MT
SOC Category 00-0000.00

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