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IT SPECIALIST (CUSTSPT)

Air Force Civilian Service Portland, OR
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Job Description

Duties

INTRODUCTORY:
This position is located in the Operations Section of a Base Communications Unit, Mission Support Group, in an Air National Guard Wing. This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification. This position is responsible for providing voice, data, wireless, Communications Focal Point (CFP) and information security services provided to the Wing, supported Geographically Separated Units, and Tenants. The incumbent specializes in one or more of the major information technology (IT) and/or communications systems/functions managed and maintained by the Unit - network infrastructure, wireless systems, voice systems, and CFP operations. The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks and/or cyber system with primary knowledge requirements of information processing methodology, information technology, telecommunications systems, computer capabilities, processing techniques, IT trouble ticket management, and data communications.

MAJOR DUTIES:
1. Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants. Plans, coordinates, installs, and continuously analyzes system design, hardware and software. Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system. Provides Information Assurance systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.

2. Serves as a focal point for ensuring functionality and operability of the assigned IT/data systems/functions, voice and wireless systems to support mission requirements of Wing, Geographically Separated Units (GSU), and Tenants. Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties. Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organizations business requirements. Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems. Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service. Oversees and initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences through the CFP. Troubleshoots and diagnoses system failures to isolate source of problems.

3. Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations. Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations. Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation. Reviews and validates radio frequency allocations. Maintains frequency records and associated databases. Examines spectrum allocation data and frequency assignment records to determine suitability of specific equipment planned for deployment.

4.  Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems. Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts. Applies diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits. Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods.
*The above description only mentions a limited amount of the positions official duties. For a full comprehensive document that covers all the duties of the position, please contact one of the Recruitment Specialist at the bottom of the announcement.

Qualifications

GENERAL EXPERIENCE:
This series covers two-grade interval administers that manage, supervise, lead, administer, develop, deliver, and support information technology (IT) systems and services. This series covers only those positions for which the paramount requirement is knowledge of IT principles, concepts, and methods; e.g., data storage, software applications, networking. Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE:
Applicants applying at the GS-11 level must have 36 months of general and specialized experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization. Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls. Experience that required adaptations of guidelines or precedents to meet the needs of the assignment. Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.

Education Requirements:
None to list for this position.

Substitution of Education for Specialized Experience:
None to list for this position.

SUPPLEMENTAL QUALIFICATION REQUIREMENTS:

---Must be certified IAW DoD 8570.01-M, Federal Information Security Management Act Of 2002, Clinger Cohen Act of 1996, and complies with current AF directives.

---If the position requires a drivers license, applicant will be expected to obtain and maintain a satisfactory State of Oregon Drivers License. Drivers licenses from other states will be accepted pending they are recognized by the State of Oregon DMV and adhere to National Guard Technician Personnel Regulations.

--If position requires security clearance. Individuals must currently possess or obtain and maintain a satisfactory Secret or Top Secret Security Clearance in accordance with position requirements.

--Applicants are subject to Police Record Check. Applicants can pre-emptively fill out the PDF form below at the link.

http://www.dtic.mil/whs/directives/forms/forminfo/forminfopage84.html

On the Police Records Check Form DD-369 please fill out sections 2 through 9, must sign block 11, and leave line 10 blank. Once complete please upload along with application packet.

BENEFITS

The Federal government offers a number of exceptional benefits to its employees! The following Web address provides a reference to explore the major benefits offered to most Federal employees. Some of these are but not limited to: Flexible Spending Accounts, Health Insurance, Leave, Life Insurance, Long Term Care Insurance, and;Retirement Program.
http://www.opm.gov/healthcare-insurance/healthcare/

Other Information

For Any Questions or Concerns in regards to this announcement, please contact the following personnel at the Oregon Military Department:SSG Velasquez, Pedro
Human Resources Specialist (Recruitment/Placement/Compensation)
Oregon Military Department JFHQ-Human Resources Office
Salem, OR 97301
Business Number: (503)584-3926; DSN: 355-3926
Business E-Mail: pedro.velasquez.mil@mail.mil

SSG Chitwood, Edward D.
Human Resources Specialist (Recruitment/Placement/Compensation)
Oregon Military Department JFHQ-Human Resources Office
Salem, OR 97301
Business Contact: (503)584-3841; DSN: 355-3841
Business E-Mail: edward.d.chitwood.mil@mail.mil

Job Details

Date Posted August 4, 2017
Date Closes September 3, 2017
Requisition 465011300
Located In Portland, OR
SOC Category 00-0000.00

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