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Business Application Analyst

Oxbow Animal Health Omaha, NE

Job Description

Oxbow Animal Health, a growing manufacturer and global distributor of premium nutritional foods and supplements for small animals, is seeking a talented individual to provide technical and application support while customizing our CRM software.  Oxbow provides a fun, team-oriented environment where employees can realize personal and professional success and growth.



  • Bachelor’s degree in information management, business, accounting or related field required
  • 3-5 years’ experience enterprise software support, developing business reports and analytics, and supporting process improvement efforts
  • CRM software customization and support experience
  • Proven knowledge of data structures, database queries, analytical methods/tools, and report writers

Required Skills & Abilities:

  • Curiosity & resourcefulness:  Driven to understand business systems and information flows; able to find answers and develop solutions to new challenges; optimistic and determined in the face of obstacles
  • Systems thinking:  Understands the interrelatedness of business activities and information flows, and utilizes this knowledge when analyzing situations and developing solutions.
  • Problem solving:  Asks important questions, identifies proper sources of data and information, accurately interprets information, and develops sound, actionable solutions.
  • Communication:  A great listener, capable writer, and skillful speaker in informal conversations and formal presentations.
  • Organization & efficiency:  Focuses energy to efficiently achieve results; follows through on commitments and meets deadlines; manages multiple tasks simultaneously.

Key Responsibilities

  1. Serve as key liaison with CRM software vendor providing internal technical and application support while assisting with application customization as determined by user base.
  2. Understand company-wide business systems, information flows, and processes via observation, systems evaluation, documentation review, and user/SME interviews. Assist with the documentation of as-is processes.
  3. Help managers and SMEs identify and document informational and process needs.
  4. Serve as a “Help Desk” resource for the company’s ERP system, CRM, and other business applications, as assigned.
  5. Participate in testing, implementation, training and ongoing support of business applications, upgrades and modifications. Help verify system functionality, accuracy, and completeness against original requirements and specifications.
  6. Other duties as assigned.

Job Details

Date Posted April 10, 2019
Date Closes May 10, 2019
Address 11902 S. 150th Street
Located In Omaha, NE
Job Type Full-time Employee
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68138
Name Lucy Sokolowski
Address 11902 S 150th Street
City, State and Zip Omaha, NE 68138
Phone 531-721-2334

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program
  • Workout Facilities
  • Merit Increases

This job requires the following skills

  • Business Intelligence / Reporting
  • Sage CRM

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...