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Service Writer ***$500 Sign On Bonus***

Sapp Bros., Inc. Omaha, NE

Job Description

Sapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team. At Sapp Bros., Inc., our mission is to treat every customer as “our guest” by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

“Providing superior customer service requires superior people!”

As a Service Writer, you will provide a high level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary. If you are looking for an opportunity to grow your career in a fast-paced Diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!


Job Responsibilities

As a Service Writer, you will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance. You will communicate with customers from initial contact all through completion of maintenance, always ensuring that customer’s expectations are not just met but exceeded.


Additional responsibilities of the Service Writer include:

  • Maintaining and controlling environment to ensure flow of assigned jobs
  • Operating daily functions to ensure customer needs are met in a timely and efficient manner
  • Assigning jobs to the proper technician that meets their capabilities and training to ensure that highest quality of work is delivered
  • Properly handling incoming calls to meet caller’s expectations in a professional and timely manner
  • Properly completing work orders
  • Maintaining inventory control


Job Requirements

Successful candidates for the Service Writer role should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit for this dynamic role.

Additional requirements of the Service Writer include:

  • High school diploma or equivalent, preferred
  • 1 year of previously related experience in a service advisor / service writer role
  • Experience with typing or keyboarding
  • Excellent verbal, written, and interpersonal communication skills



We at Sapp Bros., Inc. are proud of our hard work ethic and family culture. We set the bar very high with our expectations, but we reward those who achieve our expectations with a percentage of profit directly from their department. Sapp Bros., Inc. is a place where everyone works hard to be the very best by being the friendliest and cleanest truck stop chain in the United States. This is not an easy job, but it is very rewarding to serve the traveling public and trucking industry. We offer many nationwide opportunities for career advancement for managers who can lead a team of people that consistently deliver “Wow” service. 


Here is some of what we have to offer:

*Health & Dental Insurance

*Life Insurance

*Accident Insurance

*Vision Insurance

*Prescription Plan


*Paid Vacation

*Paid Holidays

*Education Assistance Program

*Gym Membership Reimbursement

*Payroll Direct Deposit

*Discounts on Gasoline & Diesel

*Store & Restaurant Discounts

*Career Advancement -- We promote from within!

Job Details

Date Posted November 7, 2018
Date Closes December 7, 2018
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 41-2021.00 Counter and Rental Clerks
Zipcode 68138