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Carhop Springfield, MO

Job Description

Imagine walking a mile every time you need groceries, struggling to find a job near your home simply because you don t have a car, never knowing how to get your kids to and from school; these are the struggles our customers encounter on a daily basis.

CarHop has helped thousands of people with credit issues find a vehicle, improve their situation and turn their lives around. We re seeking someone who is passionate, motivated, and has an interest in helping others!

Based in one of our retail store locations, the Collections/Account Manager position is responsible for counseling and assisting our current customers in determining their best payment option(s) in an effort to bring their existing auto payments current, both over the phone as well as working with customers face-to-face in the branch.


Key duties of the Account Manager include (but are not limited to):

  • Placing outbound calls & accepting inbound calls from CarHop/UAC customers
  • Face to face interaction with customers regarding the status of their auto loan
  • Utilizing your communication and negotiation skills to resolve the delinquent account

What makes a career with CarHop different?

Competitive compensation package including:

  • Guaranteed hourly pay
  • Full health benefits (Medical/Dental/Vision)
  • 401 (k) w/ an aggressive company match
  • Paid time off and great work/life balance
  • Collections closed Saturday & Sundays
  • Opportunity for advancement - 90% of Collection Managers have been promoted from within.
  • A fun work environment filled with awesome people!
  • A rewarding job experience helping people drive & changing lives!
  • We give you the tools you need to succeed with regular training and coaching!


  • High school diploma or equivalent.
  • Previous customer service experience, face-to-face or call center, is preferred, but not required.
  • Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
  • Strong/Advanced negotiation, counseling and problem solving skills.
  • Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.

This could be the beginning of a rewarding career in Customer Service & Account Management! If you would like to be considered for this role, simply click "Apply Now!"

CarHop is an Equal Opportunity Employer.

Job Details

Date Posted December 6, 2018
Date Closes January 5, 2019
Requisition 864137857
Located In Springfield, MO
SOC Category 00-0000.00