The Community Support Provider provides client advocacy, ensures continuity of care, supports clients in time of crisis, provides/procures skills training, ensures the acquisition of necessary resources, and assists the clients in achieving community/social integration.
Supervisory Responsibilities: This job has no supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Provides case management services to assigned Community Support/Substance Abuse (CSP/SA) clients.
- Participates in discharge planning for referred or active CSP/SA individuals hospitalized for mental health /substance abuse issues or in the Emergency Protective Custody Program.
- Directly provides active rehabilitation and support interventions with focus on activities that promote living a clean and sober life. This includes activities of daily living, education, budgeting, medication compliance and self-administration, relapse prevention, social skills, and independent living skills.
- Participation in and reporting to treatment and rehabilitation providers on progress in the areas of relapse prevention, social skill acquisition and application, education, and substance use/abuse.
- Crisis/relapse prevention planning and support.
- Visits and/or contacts clients in his/her caseload consistent with client and family needs.
- Facilitates access by clients to necessary resources and services.
- Ensures follow-through by clients on hospital discharge recommendations.
- Arranges for and/or provides transportation for clients to and from service appointments.
- Coordinates services to a particular client across agencies.
- Assists clients in identifying and accessing all available community resources to support sober and independent living.
- Maintains a case/production load as defined by Health and Human Services service definitions.
- Required to be able to drive, sit for periods of time in a car and be able to get in and out of a car many times a day.
- Documents all client-related activities in the services record.
- Completes accurate and coherent documentation within timeframes defined by agency standards.
- Assigned charts are kept current and accurate as defined by agency standards.
- Works with Magellan to obtain authorizations for treatment and use the Magellan website.
- Is competent in adhering to CFR42 confidentiality rules for substance abuse records.
- Advocates for clients in securing needed resources and policy changes.
- Provides 24-hour emergency coverage duties for the Community Support Program, in-office or after-hours, as assigned
- Maintains communication with service agencies to monitor follow-through by clients.
- Communicates regularly with supervisor and other team members regarding assigned clients and areas of concern.
- Participates in staffing, case conferences, and other meetings held by providers or agencies involving the client.
- Participates in quality assurance and evaluation processes of the Program.
- Must comply with Agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.
Education and/or Experience Bachelor’s degree or higher in psychology, sociology, or a related human service field is required, but two years course work in a human services field, and two years experience/training with demonstrated skills and competencies in treatment of individuals with chemical dependency is acceptable.
Certificates, Licenses, Registrations Must be a Nebraska licensed driver with an insurable driving/safety record.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Possess knowledge of case management functions, signs and symptoms of substance use and abuse, and the physiological impact of chronic substance use and abuse.
- Possess knowledge of specialized services/resources available to persons with chronic substance abuse/dependence, and for persons with a mental illness in addition to their chronic substance abuse/dependence.
- Ability to work independently, to organize work and to determine priorities.
- Ability to follow both oral and written communication.
- Ability to communicate effectively, and to establish rapport with Agency personnel, clients and others on their behalf, and other service representatives.
- Ability to communicate effectively in both oral and written format.
- Willing to work evening and weekend hours.
- Ability to pass an extensive background check.
- If in substance abuse recovery, a minimum of two years continuous sobriety/ “clean time” is required.
- Must be 21 years of age or older.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is occasionally required to stand; walk; and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Job functions.
The noise level in the work environment is usually moderate. Employees regularly meet with clients in a variety of settings, including their homes.