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Evening Receptionist (part time)- 5:00 p.m. - 9:00 p.m.; only 2 nights per week; no weekends.

Behavioral Health Specialists, Inc. Norfolk, NE

Job Description


The Receptionist greets and assists all clients and visitors to the agency, schedules appointments, answers and directs incoming calls, and takes accurate phone messages.

Supervisory Responsibilities      This job has no supervisory responsibilities.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Outpatient Services:

  • Efficiently uses (or successfully learns to use) a switchboard phone system. 
  • Accurately computes fees and collects payments.
  • Schedules client appointments.
  • Finalizes appointment information into the computer system, as needed.
  • Greets clients and visitors, has them sign in, and announces their arrival.
  • Assists new clients with paperwork, as needed.
  • Follows up on missed client appointments (“no-shows”).
  • Makes appointment reminder calls; maintains call instruction list.
  • Assists clinical assistants to enter clinical schedules based on each clinician’s indicated availability as needed.
  • Ask clients to complete quarterly Perception of Care surveys; enters results into database.
  • Updates information in client Electronic Health Records (EHR)

Administrative Services:

  • Opens and/or closes the agency each day; posts holiday notices.
  • Day staff maintains the employee sign in/out sheets.
  • Completes the Reminder Call Log each day.
  • Calculates OQ forms and MAST/DAST test scores
  • Tracks daily psychiatry contacts for billing purposes
  • Runs debit/credit batch reports daily; completes daily Batch reports.
  • Tallies payment information daily.
  • Assists the Business Office with getting client statements ready for mailing each month.


  • Diligently works to maintain confidentiality of all client information.
  • Keeps reception area clean and sanitized.
  • Must comply with Agency policies and procedures, including those regarding conduct, confidentiality, and record keeping.
  • Assists other departments with projects as available.
  • Other duties, as assigned.

Education and/or Experience                                                

High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

Must be a Nebraska licensed driver with an insurable driving/safety record.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to provide clients detailed attention to their needs.
  • Will need to be able to count back change correctly/handle cash.
  • Ability to communicate and establish rapport in a cooperative manner with clients, agency personnel, and the general public so as to ensure exchange of all necessary information.
  • Ability to handle crisis situations calmly and effectively.
  • Ability to organize work and determine priorities and to effectively manage multiple duties, which may occur simultaneously.
  • Possess excellent oral and written communication skills.
  • Ability to efficiently operate Accounting and Scheduling software, Microsoft Word and Excel programs.
  • Skill in typing, scanning, photocopying, filing, record keeping and operation of general office equipment.
  • Ability to pass an extensive background check.
  • Must be at least 21 years of age.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time. The employee is occasionally required to stand or walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and /or move up to 50 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Job functions.

The noise level in the work environment is usually moderate.


Job Details

Date Posted April 13, 2018
Date Closes May 12, 2018
Address 900 W Norfolk Ave
Located In Norfolk, NE
Department Business Office
Job Type Part-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Hours 18 hours per week
Positions Available 1
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68701
Name Cheryl Gesell
Address 900 W Norfolk Avenue
City, State and Zip Norfolk, NE 68701
Phone 402-370-3140
FAX 402-844-3131