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Crisis Response Coordinator

Behavioral Health Specialists, Inc. Norfolk, NE
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Job Description

Job Title:             Crisis Response Coordinator

Department:      Community Support Program

Reports To:         CSP-SA Supervisor/Alcohol & Drug Counselor/QA Specialist

FLSA Status:       Exempt

 

SUMMARY:

The Crisis Response Line is available to all individuals who reside in Madison, Antelope, Pierce, Stanton, Cumming, Knox, & Cedar counties in Northeast Nebraska.  Staff responds to caller’s 24-hours a day, seven days a week within agency guidelines and following protocols to assist the client with crisis intervention, information, assessment & counseling, referrals to behavioral health serving agencies in the caller’s community, and as a confidential message relay service.

SUPERVISORY RESPONSIBILITIES:

Coordinator II has no supervisory responsibilities.

ESSENTIAL DUTIES:

  • Staff the CRT line.
  • Provide crisis intervention service and resource referral as needed, including travel to on-site crisis situations as necessary.
  • Establish rapport with the caller and begin assessing the clients’ crisis needs including their physical, mental, spiritual and psychosocial needs.
  • Provide education to callers and their support systems.
  • Assist callers in developing safety plans.
  • Assist callers in navigating behavioral healthcare service systems.
  • Link callers to appropriate community resources utilizing a wrap-around approach.
  • Work collaboratively with a multidisciplinary team and multiple community partners.
  • Implement community outreach and public education on crisis management.
  • Participate in data collection & entry, complete necessary paperwork, and attend weekly meetings.
  • Support the needs of the Community Support Program as needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong communication skills—particularly, strong listening skills.
  • Ability to remain calm when others are upset or emotional
  • Ability to listen to a caller and from such, accurately discern the callers needs and whether on-site crisis assessment is needed.
  • Ability to collaborate & build positive working relationships with community resource agencies.
  • Word processing and computer experience.
  • Ability to be non-judgmental and supportive of callers.
  • Previous experience in crisis intervention/mgmt is a plus.
  • Ability to work independently and as a team member.
  • Ability to present self and program in a highly professional manner.
  • Ability to comfortably work with people in a diverse environment in regards to social-economic status, race, ethnicity, sexual orientation, and religion.
  • Willing to work evening and weekend hours.
  • If in substance abuse recovery, a minimum of two years continuous sobriety/ “clean time” is required.
  • Must be 21 years of age or older.
  • Must pass an extensive criminal background check.
  • Must pass a driving history check.

Education and/or Experience                                              

Bachelor's degree (B. A.) in the human services or substance abuse field from a four-year college or university.

Certificates, Licenses, Registrations

Must be a Nebraska licensed driver with a good driving/safety record.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit.  The employee is occasionally required to stand; walk; and reach with hands and arms.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Job functions.

The noise level in the work environment is usually moderate.

Job Details

Date Posted September 19, 2017
Date Closes October 19, 2017
Located In Norfolk, NE
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40+ hours per week
Positions Available 1
SOC Category 21-1011.00 Substance Abuse and Behavioral Disorder Counselors
Zipcode 68701
Travel Yes - 25
Name Human Resources
Address 900 W Norfolk Avenue Suite 200
City, State and Zip Norfolk, NE 68701
Phone 402-370-3140
FAX 402-844-3131

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Professional Liability
  • Short-Term Disability
  • Voluntary Life Insurance
  • Continuing Education Program
  • Paid Holidays
  • Paid Vacations
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
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