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Customer Support Representative


Job Description

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS area.  We are not a mere collection of buildings or a place just to work or manage money – we are a community of friends, neighbors and partners in making life just a little bit better.  Our culture – what we call our Recipe for Awesome - creates an environment that’s a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it. 

 At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we’d love to get to know you.  To learn more about what makes us – us, explore www.corebankcareers.com.

Job Description

We are looking a talented, detail-oriented, and enthusiastic individual for our Customer Support Representative position!

At Core Bank, Customer Support Representatives are passionate - they want nothing more than to offer customers (and potential customers) a telephone banking experience that will delight and surprise. 

A Customer Support Representative's responsibilities include:

  • Answering incoming calls and emails professionally, with the Customer Experience top of mind
  • Building relationships with customers by identifying needs and offering solutions
  • Providing accurate information to customers based on product and service knowledge and understanding of the banking industry
  • Assisting customers with account and debit card maintenance and supporting their electronic banking needs including consumer Online Banking, Bill Pay, and Mobile
  • Participating in training and development programs
  • Upholding the Bank's image through a professional telephone presence
  • Complying with all applicable policies, laws, and regulations
  • Performing additional clerical duties as needed


  • Previous banking experience strongly preferred
  • High school diploma or equivalent
  • Working knowledge of bank products and services
  • Excellent telephone etiquette
  • Excellent communication and customer service skills
  • Strong problem solving skills
  • Proficient computer skills
  • Basic math skills

If interested in this position, please apply at www.corebankcareers.com.

Job Details

Date Posted November 13, 2018
Date Closes December 13, 2018
Address 12100 W Center Rd
Located In Omaha, NE
Job Type Full-time Employee
Compensation Hourly Wage, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Positions Available 1
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68144
Name Lindsey Wedel
Address 12100 W Center Rd
City, State and Zip Omaha, NE 68144
Phone 402-898-3341

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Continuing Education Program
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Free Parking
  • Health Club Membership
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Wellness Program
  • Achievement Awards
  • Merit Increases
  • Productivity Rewards

This job requires the following skills

  • Bank Deposit Products
  • Bank Teller
  • Bookkeeping
  • Customer Service
  • Federal Banking Regulations
  • Retail Banking
  • Positive Attitude
  • Problem Resolution
  • Customer Service / Troubleshooting
  • Educational Sales
  • Excellent Communication
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...