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IT Support Specialist


Job Description

Company Overview

Core Bank is an accomplished Community Bank located in the Greater Omaha, NE and Kansas City, KS areas.  We are not a mere collection of buildings or a place just to work or manage money – we are a community of friends, neighbors and partners in making life just a little bit better.  Our culture – what we call our Recipe for Awesome - creates an environment that’s a great place to bank - and a great place to work. It ensures we grow together, learn together, and have fun doing it. 

 At Core Bank, our Vision is to be a truly remarkable company that just happens to be a bank. And, if you just happen to want to work somewhere truly remarkable, then we’d love to get to know you.  To learn more about what makes us – us, explore www.corebankcareers.com.

Job Description

We are looking for a talented, hardworking and adaptable individual for our IT Support Specialist position!

The  IT Support Specialist provides desktop and application support to all Core Bank employees.  The IT Support Specialist is a problem solver who collaborates with other members of the IT team to investigate and suggest solutions to address technical issues.

The IT Support Specialist's responsibilities include:

  • Provide tier 1 support and basic troubleshooting
  • Respond to help desk ticket requests promptly and professionally
  • Assist with software installs and upgrades
  • Desktop and laptop image creation and deployment
  • Provide anti-virus solution maintenance and support
  • Active Directory administration such as creating new user accounts and assigning security permissions
  • Exchange administration tasks such as creating mailboxes and modifying distribution groups
  • Network troubleshooting of wired and wireless connections
  • Mobile device management and assistance (iPhones, iPads, Android, etc.)
  • End user application support (Office, Citrix, Banking applications)
  • VoIP phone moves, adds and changes
  • Support of videoconferencing and audio-visual equipment
  • Asset management and recordkeeping
  • Other activities, duties or responsibilities that are required of the employee may be assigned.


  • Associate's degree in related field or equivalent experience
  • One year help desk/technical support experience
  • IT ticketing system experience preferred
  • Excellent customer service and problem solving skills
  • Experience with Microsoft products - Windows 7/10, Windows Server, Active Directory
  • Basic networking skills
  • Valid driver's license

If you are interested in applying for this position, please visit www.corebankcareers.com.

Job Details

Date Posted September 7, 2018
Date Closes October 7, 2018
Address 12100 W Center Rd
Located In Omaha, NE
Department IT
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Positions Available 1
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68144
Name Lindsey Wedel
Address 12100 W Center Rd
City, State and Zip Omaha, NE 68144
Phone 402-898-3341

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Casual Dress
  • Continuing Education Program
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Free Parking
  • Health Club Membership
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Wellness Program
  • Achievement Awards
  • Merit Increases
  • Productivity Rewards

This job requires the following skills

  • Microsoft Office
  • VOIP
  • Hardware Installation / Setup
  • Active Directory
  • Citrix Xen Server
  • Microsoft Outlook / Exchange
  • Ghost Imaging
  • Group Policy Management
  • Software Install and Upgrades
  • Technical Support

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...