Description

On a daily basis, Deposit Operations Specialists will be primarily responsible for items within one particular group of responsibilities as defined below in Major Duties and Responsibilities. As necessary, the position will also act as a back-up to the duties in other groups as they develop within the position and expand their knowledge of Deposit Operations. 

Major Duties and Responsibilities

Group 1 Duties:

• Responsible for the accurate and timely posting of incoming and outgoing Wire transfers.
• Responsible for the daily review of EFT reports for possible debit card fraud. Recommend and implement necessary safeguards to reduce risk to the bank.
• Responsible for the re-order of all debit cards and PINs.
• Responsible for the research of debit card cases (Enfact) and the proper notification to our processor.  Responsible for the timely response to these cases and the close of cards if necessary
• Responsible for the processing of Reg E Claims. Must adhere to all compliance regulations. 

Group 2 Duties:

• Responsible for the accurate and timely posting of incoming and outgoing Wire transfers.
• Responsible for the monitoring of ACH origination files and Merchant Capture deposits to ensure adherence to policy.
• Responsible for Quality Assurance review of branch transactions and maintenance. (Stop payments, Change of address, Reg CC Holds, Signature cards)
• Responsible for the processing of daily exception items (NSF, non-post, stop payments, returns and chargebacks).
• Responsible for the daily review of Web capture, ACH files and large dollar items.
• Responsible for the daily processing of foreign items and proof corrections.
• Responsible for monitoring negative accounts.

Group 3 Duties:

• Responsible for the accurate and timely posting of incoming and outgoing Wire transfers.
• Responsible for the development, implementation and monitoring of the Imaging System ensuring proper input of documents and item destruction.
• Assist in the processing of collections and charge offs.
• Responsible for the timely and accurate posting of Currency Transaction Reports.
• Responsible for the daily account review of fraud alerts and anti-money laundering alerts. Also taking proper steps for their complete resolution.
• Other duties as assigned.

ACCESSbank Core Values

Client Centered Taking great care of our clients is our top priority.

Integrity Establishing respect and trust in all relationships.

Empowerment Our staff is skilled to provide complete banking satisfaction to our clients.

Teamwork Working together to create results for our clients, employees, shareholders, and the community.

Balance Life is more than work and work should be fun!

Client Service Expectations

Accuracy We will pay attention to every detail of every transaction to ensure it is error free and handled professionally.

Responsiveness We will listen carefully to the needs of our clients and be responsive and accessible.

Courtesy Our clients will be treated as welcomed, respected guests. We will always express appreciation for our client’s business.

Partnership We build personal, trusting relationships by being proactive in identifying client needs and providing beneficial solutions that will contribute to the success of our clients.

Education and Experience

• Bachelor’s degree in related field and/or equivalent experience in banking industry preferred.
• Intermediate knowledge of all financial institution policies and procedures.
• Excellent communication skills (written, verbal, listening).
• Detail-oriented and well-organized, ability to handle multiple priorities and produce results, ability to work independently as well as part of a team.
• Self-motivated/takes initiative.
• Proficiency with computers.
• Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes.
• Problem solving skills with the proven ability to exercise independent judgment in decision making.
• Accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving.