The Mortgage Loan Processor II is responsible for consistently preparing safe and sound mortgage loans that are in compliance with the Bank’s underwriting standards and all applicable state and federal laws, rules and regulations. The position ensures the needs of a borrower are met by reviewing the appropriate type of loan which matches long term objectives; maintains compliance with FHLMC/FHA/VA/FNMA guidelines; prepares for assessment the potential risk of loan applicants; ensures all mortgage applications are complete, accurate, appropriately documented, and fall within applicable Bank policies and procedures; and attains proper approvals. Provides a high level of service to customers and mortgage loan officers, thereby ensuring mortgage loans are processed in a competitive and expedient manner.
Major Duties and Responsibilities
- Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
- Establishes and maintains a close working relationship with mortgage loan officers, title companies, contractors, builders, appraisers, real estate agents and other real estate industry professionals; works with mortgage loan officers and other Bank personnel to create solutions for problems that arise during processing.
- Alongside the mortgage loan officer, performs borrower prequalification assessment and analysis of financial condition; carefully assesses and evaluates the risk of financing requests within the framework of the Bank’s credit culture and current economic and industry trends; orders and reviews credit and insurance reports, flood zone determinations, title searches and site inspections or Appraisals; ensures the Bank’s collateral position can be appropriately achieved and protected.
- Orders and obtains credit and insurance reports, flood zone determinations, title searches and reviews site inspections or Appraisals; ensures the Bank’s collateral position can be appropriately achieved and protected.
- Requests and obtains relevant information and documentation required to properly make informed lending decisions on Special Improvement Districts (SIDs), Planned Unit Developments (PUDs), and Homeowner Associations (HOAs); obtains the assistance of the Bank’s legal counsel as needed and/or required.
- Reviews and corrects potential problems during the mortgage loan approval process, such as issues related to credit history, nonconforming appraisals, policy exceptions, etc.
- Coordinates processing of approved loans; ensures loans are processed according to agreement, customer needs and conform to Bank lending policies; obtains sufficient information and/or documentation from customers; solves problems relative to processing of loans within his or her portfolio.
- Works directly with the customer to satisfy conditions needed to obtain an underwriting decision, communicating with all parties as needed to include the mortgage loan originator, mortgage loan underwriter, mortgage loan closer, and Realtor when applicable.
- Develops and maintains an advanced knowledge of financial industry, economy, market conditions, rates, vendors and competition; remains informed of trends and developments in local market and changes to regulations governing private and government issued mortgages; assimilates new government regulations and applies this knowledge to improve and maintain quality and consistent underwriting.
- Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved.
- Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
- Assumes responsibility for special projects; gathers data and prepares reports for Management, audits and other personnel.
- Processes, solves and answers complex customer transactions, problems or inquiries.
- Answers telephones, answers questions and directs callers to proper Bank personnel.
- Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
- Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
- Assures compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules and regulations; adheres to Bank Secrecy Act (BSA) responsibilities that are specific to the position.
- Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.
- Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
- Works closely with the Credit Administration department of ACCESSbank.
- Attend and complete all ACCESSbank required training.
- Maintain current and thorough knowledge of all lending programs, policies, procedures and regulatory requirements.
- Perform all job functions in accordance with ACCESSbank policies and procedures.
- Model ACCESSbank core values daily.
Our pledge is to be the preferred community bank by:
- Inspiring a team committed to living the ACCESSway
- Building long lasting relationships
- Being trusted advisors for our clients
- Being meaningful contributors of time, talent and resources in the communities we serve.
- Accessible: Always be approachable, willing to listen and eager to help.
- Character: Approach everything with integrity, professionalism, confidentiality and honesty. Address all matters promptly and directly.
- Customer Centered: Our customers always come first. Greet them by name and with a smile. Customers, whether internal or external, are not an interruption of our work, they are the purpose of it.
- Excellence: There are no shortcuts to quality. Be thorough, timely and accurate in all that you do.
- Serving the community: Servicing others is who we are. Give back to the community with your best combination of time, talent and resources.
- Strive to be the best: Work hard to be the best in everything you do. Seek opportunities to further your knowledge and skill-set.
- We value teamwork: We work together as a team; not as individuals. Open and honest communication must be practiced at all times. Challenge, support, trust and learn from each other. All for one and one for all!
- Attitude: A positive outlook keeps the ACCESSway thriving and helps our team succeed. Work hard, have fun and enjoy the journey.
- You are the difference: You are empowered to go above and beyond for our customers. You represent he bank in each and every interaction. It is up to you to embrace the ACCESSway and live it each day.
Education and Experience
- Bachelor’s degree (BA) or equivalent from a college or university;
- 6 years related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a mortgage lending (FHA, VA, conventional, etc.) and financial analyzing background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
- Registered with the Nationwide Mortgage Licensing System and Registry as a mortgage loan originator in accordance with the Secure and Fair Enforcement for Mortgage Licensing Act (the “SAFE Act”).
- Intermediate knowledge of mortgage loan origination, underwriting, documentation and processing.
- Intermediate knowledge of the appraisal experience and/or formalized training.
- Basic experience, knowledge and training in all lending activities and terminology.
- Basic experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas.
- Basic knowledge of related state and federal lending and compliance regulations, and other Bank lending policies.
- Ability to develop marketing and business development skills with customers.
- Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
- Excellent organizational and time management skills.
- Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
- Intermediate typing skills to meet production needs of the position.
- Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
- Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
- Ability to work with minimal supervision while performing duties.
- The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
- Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.