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Administrative Office Assistant

Access Bank Omaha, NE
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Job Description

Administrative Office Assistant

ACCESSbank is seeking a talented individual to work collaboratively with our team members and customers to provide an exceptional banking experience to each customer.  The Administrative Office Assistant will be responsible for assisting all areas related to our ACCESS Payment Process department while maintaining a professional manner. 

  • Do you enjoy assisting and providing exceptional customer service?

  • Are you able to establish strong working relationships with team members and customers?

  • Do you enjoy working in a fast pace environment?

Our ideal candidate will have the ability to provide exceptional customer service to Payment Processing customers and internal employees.  This person will be the main point of contact for the department in answering the department phone, addressing customer needs, and providing overall support to the department.

It is essential this person possess an enthusiasm for assisting customers, developing a cohesive team environment, establishing and maintaining business customer relationships.   A strong work ethic, customer service, ability to communicate effectively, and time management are also fundamental of success in this role. 

Primary Responsibilities:

  • Model the Access Bank core values daily.

  • Assist customers in a responsive, friendly and courteous manner.

  • Answer telephone immediately in a friendly, courteous and helpful manner.

  • Screens and directs incoming phone calls from both internal and external sources and responds independently and timely to all requests for assistance.

  • Assist customers by utilizing and being knowledgeable on systems, products and reporting.

  • Maintains highly professional and courteous communications in all daily contacts. Greets and assists all visitors to the department.

  • Composes and directs written communication as requested.

  • Processes both technical and financial reporting including general account receivable and customer invoicing.

  • Supports merchant implementation projects.

  • Responsible for the physical flow of paperwork within the department

  • Responsible for the inventory of all supplies, including general office and specific departmental equipment orders.

  • Responsible for maintaining department desk coverage between core operating hours.

  • Other duties as assigned

Requirements:

  • High school diploma or equivalent required

  • 2 years’ experience in a customer focused environment.

  • 1 year of quick books experience is preferred.

  • Ability to lift 25 pounds.

  • Excellent communication skills (written, verbal, listening).

  • Detail-oriented and well-organized, ability to handle multiple priorities and produce results, ability to work independently as well as part of a team.

  • Self-motivated/takes initiative.

  • Proficiency with computers.

  • Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure that work is

ACCESSbank is an EEO Employer/Vet/Disabled

Job Details

Date Posted November 1, 2018
Date Closes December 1, 2018
Located In Omaha, NE
Department ACCESSPayment Processing
Job Type Full-time Employee
Compensation Hourly Wage, Varies
Shift Custom
Hours 40 hours per week hours per week; Scheduled to work during core hours of department.
Start Date 2018-11-19
SOC Category 43-6011.00 Executive Secretaries / Administrative Assistants
Zipcode 68144
Name Margie Shaffer
Address 8712 West Dodge Road
City, State and Zip Omaha,NE 68114
Phone 402-916-5240
FAX 402-763-6010

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Continuing Education Program
  • Holiday Party
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Achievement Awards
  • Bonus Plan
  • Merit Increases
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • And More ...
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