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Clumpies Ice Cream Team Leader - Chattanooga, TN

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Job Description

Clumpies Ice Cream Team Leader - Chattanooga, TN

Responsible for leading the daily operations of Clumpies Ice Cream.  Performs tasks including, but not limited to, inventory, coaching and counseling partners, portion control, and cash handling.



  • Leads team in accordance with Culture of Excellence and operational goals.
  • Possesses an outgoing, friendly personality and the desire to provide quality service.
  • Models appropriate guest and partner interaction at all times.
  • Delivers excellent customer service.
  • Maintains Serve Safe Certification.
  • Maintains High Mystery shop scores and coaches other partners to ensure they achieve high scores as well.
  • Ensures health codes and safety standards are followed in order to maintain a high health score.
  • Ensures all restaurant staff is properly trained in food safety and food preparation.
  • Increases sales through effective customer service, product knowledge, and inventory control.
  • Maintains ordering, invoicing and product transfer controls as needed.
  • Monitors cash handling procedures to minimize shrink/loss.
  • Trains partners to include knowledge of opening/closing procedures, proper cash handling and register usage.
  • Oversees the daily supervision of partners.
  • Addresses guest complaints when necessary.
  • Supervises portion control to minimize loss.
  • Ensures inventory rotation is completed in a timely manner.
  • Ensures all company policies are enforced.
  • Addresses over/shorts in store.
  • Ensures daily cash log is complete, makes deposits and maintains partner attendance log.
  • Ensures all time and temperature controls are followed.
  • Maintains a clean work area.
  • Performs cashier duties, serves guests and prepares food as needed.
  • Assists in the production of ice cream as needed
  • Supervises Partners, including Lead Partner(s).
  • Assists in wholesale order fulfillment and invoicing as needed
  • Performs other duties as assigned by management




  • Recipient of Serve Safe Certification.
  • Ability to convey a professional image to guests
  • Ability to work a flexible schedule, including nights weekends and holidays.
  • Ability to effectively present information and respond to questions from a group of managers, guests, or the general public; read and analyze business correspondence; to develop and write reports.
  • High school diploma and one to two years related experience in food service
  • Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money. 
  • Ability to supervise and manage up to 6 partners.
  • Ability to stand, use hands, and walk; Ability to lift up to 50 pounds

Job Details

Date Posted January 4, 2019
Date Closes February 3, 2019
Located In Chattanooga, TN
Job Type Full-time Employee
SOC Category 11-9051.00 First-Line Supervisors / Managers of Food Preparation and Serving Workers
Zipcode 37401

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Voluntary Life Insurance
  • Paid Holidays
  • Paid Vacations

This job requires the following skills

  • Team Management
  • Food and Beverage Management / Supervision
  • Food Service Worker
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical