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Guest Experience Coordinator

See Rock City, Inc Lookout Mountain, GA
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Job Description

Summary:

Works directly with the Special Events Manager to plan and implement various guest enhancement activities across multiple markets and teams, including group sales offerings.

 

Responsibilities:

  • Leads in accordance with the Culture of Excellence and operational goals.
  • Visits all See Rock City, Inc. locations and attractions regularly, interacting with guests and assessing the overall guest experience.
  • Serves in an MOD capacity as needed.
  • Responsible for the implementation of various guest enhancement activities and offerings across multiple markets and teams.
  • Responsible for the scheduling, training, and implementation of the Wayfinding positions.
  • Coordinates the orientation of education groups upon arrival at Rock City Gardens and Blowing Springs Farm with the support of Rock City Talent.
  • Coordinates the monthly Story Time program at local libraries and schools.
  • Leads and assists with the supervision of contract staff up to 10 partners.
  • Participates and assists in the design, planning, budgeting and implementation of event/guest enhancements.
  • Works with group sales to plan and implement product offerings including special guided trail walks or activities.
  • May assist with media visits or other event promotion activities as needed.
  • Works with Teams First Impressions, Operations, Retail and Food to execute guest enhancement activities throughout the gardens.
  • Work independently or with little supervision to complete tasks by deadlines.
  • Assists with research and development for the Special Events, Special Projects and Innovation Teams as needed.
  • Assists with the set-up and tear-down of Special Events park décor as needed.
  • Performs other duties as assigned by management.

 

Qualifications:

  • Must possess an outgoing, friendly personality and provide excellent guest service. 
  • Ability to convey a conservative and professional image to guests.
  • Ability to effectively present information and respond to questions from a group of managers, guests or the general public; read and analyze business correspondence; develop and write reports.
  • Ability to work well with a diverse group of people- internal and external customers.
  • Familiarity/skill set to be savvy with social media/digital tools.
  • Regularly able to work weekends, evenings and holidays. 
  • Associate’s degree; or one to three years related experience; or equivalent of both required.
  • Ability to add, subtract, multiply, and divide.  Ability to perform these operations using American money.
  • Proficiency with MS Office applications, Email proficiency.
  • Current driver’s license and ability to be covered on company insurance

Job Details

Date Posted November 7, 2018
Date Closes December 7, 2018
Address 1400 Patten Road
Located In Lookout Mountain, GA
Job Type Full-time Employee
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 30750

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Voluntary Life Insurance
  • Paid Holidays
  • Paid Vacations

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Life Insurance
  • Long-Term Disability
  • Medical
Location