Nebraska Public Power District (NPPD) has an immediate opening for a Customer Service Support Specialist I located at the Kearney Operations Center in Kearney. Position closes June 21 at 11:59 Central Time. This position will report to a Customer Services Leader.
Submit resume online at https://jobs.nppd.com
The incumbent assumes primary accountability for customer relationships and satisfaction, along with detailed administrative processes required to create service notifications and orders necessary to dispatch customer service work and the interface and coordination of the work management, financial, or logistical information (SAP) and customer contact/billing systems - Customer Information System (CIS).
The incumbent provides resolution to customer inquiries, requests, and complaints based on knowledge of the organization, including necessary contractor interfaces. The incumbent will support the business units' responsibilities of maintaining excellent public relations and associated District operations.
In each geographic location, Support Specialists may be cross-trained to back up other business units within a geographic region, such as Operations.
Education, Training and Experience
High school diploma/GED plus two years of experience in customer service or operational support is required. Excellent keyboarding skills (minimum of 35 words per minute) and the ability to present oneself in a professional manner is required.
Customer Service Support Specialist Progression Program:
Level I-Entry level position where, after a minimum of 6 months on the job, Specialist is able to complete Enhanced Training Modules (as outlined in the Customer Service Support Specialist Progression Program), and complete and successfully pass a written exam at a minimum of 12 months (as outlined in the Customer Service Support Specialist Program).
Level II-At a minimum of 18 months on the job, the Specialist is eligible to complete an oral exam (as outlined in the Customer Service Support Specialist Program). Upon successfully passing the exam, the Specialist earns the Level II title and compensation.
Senior-Position dictated by business need. Specialist will have successfully achieved Level II status.
Prior Related Experience:
Experience working with customers through operational support, retail business, sales, or a utility-specific company is required. Experience in Windows-based software applications is required.
Salary Information - Nebraska Public Power District offers a competitive starting salary with opportunities for growth.
Typical Pay Grade Starting Salary Range: $3,140.00 - $3,663.00/month
Travel Required: Up to 25% (With no or minimal overnight stays, less than 3 per month, typically within state of Nebraska) Travel required may fluctuate by business need. This is an estimate and will be discussed further with candidates that receive an interview.
Nebraska Public Power District offers a competitive starting salary and an excellent benefits package including medical and dental insurance, 401K retirement plan, paid holidays, paid vacation, paid medical, training opportunities and more.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources at Nebraska Public Power District.
Nebraska Public Power District is an Equal Opportunity Employer
We are an Equal Opportunity Employer who values the contributions of its diverse work force. We are only legally able to hire persons who are 1) a United States citizen or national, 2) a lawful permanent resident of the United States, or 3) an alien legally authorized to work in the United States.
Nebraska Public Power District