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Alumni Support Specialist

Boys Town National Research Hospital Omaha, NE

Job Summary :

The Alumni Support Specialist provides proactive and crisis support to alumni with a primary emphasis with alumni after the first five years after transitioning out of care. The role collaborates with other areas of the organization to assess, provide, and monitor services and support to youth as they depart from Boys Town.

Schedule: Full Time: Monday through Friday, day hours. On-call for crisis calls (including early mornings, nights, weekends, and holidays).


  • Develops relationships with Alumni, youth, other school staff, Youth Care, institutions that offer trade certifications, community businesses, and outside agencies to achieve effective transition from Boys Town.

  • Initiates and maintains proactive individual contact with Alumni via phone, text, web-ex or in person.

  • Assists with development of aftercare plans for students leaving Boys Town and remaining in the area to help them succeed at the worksite or school of choice through regular visits, training, frequent phone contact, and coordination of staff and service to intervene when needed.

  • Communicates and maintains relationships with alumni through social media platforms such as Facebook and Twitter, to develop proactive relationships essential to supporting Alumni success.

  • Responds to and returns Alumni calls as a first line of support, gathering information to resolve the issues, and/or assisting others in the resolution of the problem in a timely and professional manner.

  • Provides Crisis Support by conducting a needs assessment. Explores internal and external supports. Assists Alumni in accessing resources and support.

  • Utilizes the Boys Town National Hotline database to obtain resources for alumni in their local areas.

  • Administers Boys Town Scholarships and the delivery of financial assistance. Monitors Boys Town Scholarship Recipients academic performance through transcripts, communication with the student and college. Attends Boys Town Scholarships Committee Meetings to review college transcripts and National Data Base Documentation to guide decisions regarding financial support for continued education. Reviews financial assistance given to alumni on a case by case basis and reports decisions to the Director of Alumni Services.

  • Documents services provided to alumni and/or their families in the National Database.

  • Communicates and seeks information from Youth Care to make knowledgeable decisions.

  • Provides the Boys Town Development and Marketing Department with Alumni success stories to utilize for marketing and news stories.

  • Establishes and implements positive relationships with school, youth care staff and outside agencies.

  • Plans and implements events/activities such as the Alumni Reunions, Alumni Board Meetings and crucial activities.

Required Qualifications:

  • Bachelor's degree in Human Services or related field or High School diploma with three years of experience with the Boys Town Model.

  • 1 to 2 years of experience including working with children and families; experience working with children and families in community-based programs or Boys Town Programs preferred.

  • Must possess and maintain a valid drivers license with a good driving record, plus the ability to provide own transportation (mileage reimbursement) to complete travel requirements of the job. Must pass an annual Motor Vehicle Registration (MVR) check.

  • This position must be available to provide crisis response and must be available to work non-traditional business hours including early mornings, nights, weekends, and holidays.

Date Posted : December 12, 2022

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. Unique perks to Boys Town employees and their families include free visits to Boys Town physicians and free prescriptions under the Boys Town Medical Plan, tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

Date Posted January 11, 2023
Date Closes February 10, 2023
Requisition REQ-2022-220
Located In Omaha, NE
SOC Category 00-0000.00

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