Back to Search New Search

Patient Access Specialist

Boys Town National Research Hospital Omaha, NE

Job Description



Under general direction of the Associate Director of the Center for Childhood Deafness, Language, and Learning (CCDLL), the Patient Access Specialist is responsible for serving as a patient advocate and resource through the scheduling, pre-registration, registration and authorization process. Expectations of job include greeting and checking in families, as well as other customers in a professional manner while working to exceed customer service expectations, pre-registering current and prospective patients which includes: obtaining insurance information, verification of eligibility & benefits, identifying out of pocket liability, identifying and obtaining necessary pre-determination and/or pre-certification/authorization of clinical services performed at the Cochlear Implant and Speech Language Pathology Offices, making referrals to Patient Financial Counselor for self-pay or inability to pay, and communicating out of pocket liabilities to patients while attempting to collect in advance or at time of service, and arranging acceptable payment plans when necessary.  



  • High school diploma or equivalent required
  • A minimum of three years of experience working in a clinic and/or billing environment, preferably focused on registration, coding (ICD-10, CPT, HCPC) and preauthorization, preferred
  • Knowledge of insurance terms and reimbursement procedures
  • Must be detail oriented
  • Knowledge of Explanation of Benefits (EOB), preferred
  •  Requires a high level of computer proficiency in a variety of software applications
  • Excellent verbal and written communication skills required
  • Excellent telephone etiquette
  • Ability to maintain appropriate level of confidentiality


Excellent benefit package that includes health, dental and vision insurance; a 401k retirement plan; paid vacation and sick leave.  Boys Town National Research Hospital is a tobacco free campus. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.  To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.

Job Details

Date Posted May 14, 2018
Date Closes June 13, 2018
Requisition 011452
Address 425 N. 30th St.
Located In Omaha, NE
Work At LLC
Job Type Full-time Employee
Compensation Hourly Wage
Hours 40 hours per week
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68131
Name Terry Zimmer
Address 555 N 30th Street
City, State and Zip Omaha, NE 68131
Phone 531-355-6513

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Credit Union
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...