Client Services Manager (Lincoln, NE)

Client Services Manager (Lincoln, NE)

 

Job Description Summary:

 

The purpose of this job is to provide management, administration, and supervision to the customer services support team, which includes student workers and ITS staff. The Client Services Manager provides supervision, leadership, and training within Client Services. The manager is responsible for creating, implementing, continually monitoring, and improving customer support processes to proactively address emerging issues and ensure accurate and timely response to all customers. This job is also responsible for customer support, special projects, and responsibilities as described below. This position is responsible to develop and maintain good relationships with new and existing clients.This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

 

Position Details: https://uofnebraska.sharepoint.com/:b:/s/nu-SystemHR-Public/EV47vccwhlxKnDf25JzYNyoB3Cws8FAKssIpfzvnyJtMvg?e=dizISS

 

Position Announcement:

 

Qualifications:

 

Bachelor’s degree; equivalency considered

Three years computer support experience; required

Demonstrated in-depth knowledge of hardware and software, phones, internet, both PC and Mac; requiredProven customer relations experience including the ability to create and maintain solid working relationships with key customer groups; requiredSupervisory experience; requiredExcellent communication skills, both written and oral; requiredStrong organizational skills and be detail oriented; requiredKnowledge of customer service practices, including end-user support experience; requiredExperience within higher education; preferredDemonstrated knowledge of the Ethernet, TCP/IP, and Routers; preferred

 

Special Instructions to Applicant:

 

This position has a minimum salary of $71,800 and will be located in Lincoln, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.

 

Please note: Sponsorship will not be offered for this position.

If you should need assistance with your application, please call 402-472-3701.

 

The University of Nebraska is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.

 

To apply, visit https://apptrkr.com/5528665

 

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. The University of Nebraska is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, or protected veteran status. All positions opened at the University of Nebraska are subject to veterans’ preference.

 

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Summary: The Client Services Manager is responsible for managing and supervising the customer services support team, providing excellent customer support, and maintaining good relationships with clients. This position requires a Bachelor's degree and three years of computer support experience. Strong communication and organizational skills are also required. Experience in higher education and knowledge of Ethernet, TCP/IP, and Routers are preferred. This position offers a minimum salary of $71,800 and is located in Lincoln, NE. The University of Nebraska is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. To apply, visit the link provided. #ClientServicesManager #CustomerSupport #HigherEducation #LincolnNE #ITJobs #EVerify #AffirmativeAction