Sr. Help Desk Associate (Lincoln, NE)

Sr. Help Desk Associate (Lincoln, NE)

Job Description Summary:

Assist University community with University Information and computing needs via phone, email, and other communication methods. Advises, teaches, and provides guidance and support in the use and selection of appropriate information technologies. Consults, trains, advises, documents, and informs faculty, staff, and students regarding information technology infrastructures, products, and services. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. These services include and are not limited to providing direct support for core campus technology services such as: advanced account support, extended hardware and software support, advanced email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will serve as an internal escalation point for the ITS Service Desk.This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Position Details: https://nebraska.edu/-/media/Projects/ITS/Docs/HR/Job%20Descriptions/2023_03_Sr_HelpDesk_Associate

Position Announcement:

Qualifications:

Required QualificationsTwo years of post-secondary educationTwo years of experience with desktop and/or IT helpdesk/service deskKnowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application administration, and hardwareExperience providing hardware and software support for desktops, laptops, mobile devices, and printersExperience with direct customer support in face-to-face and/or remotely

Preferred Qualifications Experience with audio/visual (AV) classroom equipmentNationally recognized IT certifications; preferredExperience with technology research and development and procurementExperience with managing vendor interaction

Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.

The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to managing, supporting, and motivating student staff; committed to the ideals of a major public research university.

Special Instructions to Applicant:

This position has a minimum annual salary of $43,600 and will be located in Lincoln, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.

Please note: Sponsorship will not be offered for this position.

If you should need assistance with your application, please call 402-472-3701.

The University of Nebraska is an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status.

To apply, visit https://apptrkr.com/3983847

The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. The University of Nebraska is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, or protected veteran status. All positions opened at the University of Nebraska are subject to veterans’ preference.

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