Help Desk Associate (Omaha, NE)
Job Description Summary:
Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. For more complex issues, transfer internal customers to second-level Help Desk Technicians. This position will need to quickly become familiar with University Identity Management tools, student information systems, University monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service.This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Position Details: https://nebraska.edu/-/media/Projects/ITS/Docs/HR/Job%20Descriptions/2022_08_Help_Desk_Associate_Omaha
High school education; equivalency considered
One year computing support or related experience to include customer service; required
Knowledge and/or experience with Windows or Mac computer systems; requiredProven Customer Service Skills; requiredExcellent written and verbal communication skills; requiredAbility to multi-task and manage competing priorities; requiredKnowledge and experience with Microsoft Office suite of products; requiredKnowledge and experience with e-mail, mobile devices, and Internet Browsers; requiredKnowledge of network connectivity procedures; requiredAssociate’s degree in technology or related field; preferred
Special Instructions to Applicant:
This position has a minimum annual salary of $39,900 and will be located in Omaha, NE. Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references.
Please note: Sponsorship will not be offered for this position.
If you should need assistance with your application, please call 402-472-3701.
To apply, visit https://apptrkr.com/3452287
The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. The University of Nebraska is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation, or protected veteran status. All positions opened at the University of Nebraska are subject to veterans’ preference.
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|Date Posted||September 15, 2022|
|Date Closes||October 15, 2022|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|SOC Category||15-1041.00 Computer Support Specialists|
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