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Technical Consultant I (Lincoln, NE)

University of Nebraska, UNCA locationLincoln, NE
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11 positions
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Web Mktg Technology Specialist

University of Nebraska, UNCA locationLincoln, NE
11 positions
info linkReport a probelm Originally Posted : March 17, 2021 | Expires : May 13, 2021

Details

Job Type
Full-time Employee Show Shift
Custom
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Salary
starting at $35100
Skills Awareness
The company selected specific skills needed for this job
View skills
Skills Awareness
The company selected specific skills needed for this job
Computer Usage
Excellent Communications
Excellent Logic and Reasoning
Problem Resolution
Strong Flexibility / Adaptability
Microsoft Office
Wireless LAN
Wireless WAN
Apple Mac OS X
Microsoft Windows Desktop
Hide skills
Benefits
  • 401(a) Retirement Savings Plan
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Workout Facilities
  • Merit Increases
  • Apply Now
    Job Location
    Lincoln, NE, United States

    Description

    POSITION SUMMARY

    Assist University community with University Information and computing needs via phone, email, and other communication methods. This position would utilize industry recognized incident management, remote management, and system management tools to monitor, assist, and resolve issues for users and other departments within the university. These services include and are not limited to providing direct support for core campus technology services such as: account support, hardware and software support, email support, and campus connectivity issues. This position will need to quickly become familiar with University Identity Management tools, student information systems, University Monitoring tools, and other University Enterprise Systems. This person must also demonstrate a strong track record of proven customer service. This position will be considered essential university staff. This position has the potential to be staffed 24-hour-a-day/7-day-a-week

     

    MINIMUM QUALIFICATIONS

    • High school diploma; equivalency considered.
    • One year computing support or related experience to include customer service; required.
    • Knowledge and experience with Windows and Mac operating systems, software, and hardware; required
    • Proven Customer Service Skills; required
    • Excellent written and verbal communication skills; required
    • Ability to multi-task and manage competing priorities; required
    • Knowledge and experience with Microsoft Office suite of products; required
    • Knowledge and experience with e-mail, mobile devices, and Internet Browsers; required
    • Knowledge of network connectivity procedures; required
    • Associate’s degree in technology or related field; preferred

     

    APPLICATION INSTRUCTIONS

    This position has a minimum annual salary of $35,100 and works in Lincoln, NE. Please complete the standard application at  https://careers.nebraska.edu/postings/1364. Attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references. Please note: Sponsorship will not be offered for this position.

    If you should need assistance with your application, please call 402-472-3701.

    #hiring
    #customerService
    #intern
    #microsoftOffice
    #monitoring
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    providedProvided by company
    Full-time Employee

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