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Cisco Voice Analyst (Kearney, NE)

University of Nebraska, UNCA locationKearney, NE
10 positions

Web Mktg Technology Specialist

University of Nebraska, UNCA locationKearney, NE
10 positions
info linkReport a probelm Originally Posted : March 17, 2021 | Expires : May 14, 2021


Job Type
Full-time Employee Show Shift
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
starting at $45800
  • 401(a) Retirement Savings Plan
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Workout Facilities
  • Merit Increases
  • Apply Now
    Job Location
    Kearney, NE, United States


    This is a position at the University of Nebraska working in Kearney, Nebraska.

    Position Summary

    Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services. Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 24×7 operation. Troubleshoot complex problems, individually, with other members of the team, and with third-parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support.


    • Two years post-secondary education; required
    • One year experience with the configuration, design, installation and support of telecommunications services; required
    • General knowledge of telephony, including VoIP, service design and support; required
    • Strong interpersonal and communication skills; required
    • Familiarity with Ethernet networking; preferred
    • Ability to troubleshoot and solve complex problems; preferred
    • Experience with Cisco Unified Communications solutions; preferred
    • Experience with ACD and Contact Center concepts; preferred Experience with IT process automation; preferred
    • CCNA Voice, CCNP Voice or CCIE Voice certification; preferred


    This position has a minimum annual salary of $45,800 and will be located in Kearney, NE.

    For more information and to apply, please visit

    Please complete a standard application and attach a resume, cover letter and the names, email addresses and telephone numbers for three professional references. Please note: Sponsorship will not be offered for this position. If you should need assistance with your application, please call 402-472-3701.

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    Full-time Employee

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