IT Support Specialist #LI-PG1

American Laboratories is a great company to work for!

American Laboratories is a growing multi-industry supplier for the extensive products it manufactures. We were founded in 1967 based on the knowledge of manufacturing enzymes, proteins, and flavors to various industries. Today, American Laboratories employs over 125 people, offers an extensive listing of over 300 products to the Human Pharmaceutical, Human Nutritional, Food Processing, and Animal Health industries in the United States and 45 countries around the world.

At American Laboratories, we are looking for candidates with varied backgrounds and skills. Diverse ideas come from diverse people, and we are devoted to offering an all-encompassing work environment where everyone feels valued and respected. Our pace of work enables fast learning and fosters an environment where you can stretch yourself and make an impact. We offer a variety of job specific and business skills programs and trainings to our employees. As a member of our team, you’ll have an opportunity to draw from those resources when you need them, and likewise, contribute your expertise when you have something to share.

We offer a highly competitive compensation package (salary and bonus) as well as  a comprehensive, family-friendly benefits package including exceptional family medical, dental, and vision benefits (100% company paid premiums), paid time off, 401k with company match, employee short-term and long-term disability, basic life insurance (100% company paid premiums), great schedules, wellness incentives, and all-around great people to work with. Take your career to the next level by applying today!

IT Support Specialist

We have a career opportunity for an IT Support Specialist. As an IT Support Specialist you will be responsible for American Laboratory, LLC's (ALI) it tasks.

The specialist will be located in Omaha, working with different management levels and support personnel in other office locations.

The impact you will have:

o Monitor daily operations, including server, hardware, software and enterprise systems

o Evaluate current applications and make recommendations for improvement, as needed

o Configure user devices and system access

o Administration of and for Microsoft Dynamics 365 ERP system

o Collaborate with Managed Services Provider to execute Cyber Security strategies to protect organization

o Stay up to date on technology advancements

o Perform quality work within deadlines with or without direct supervisor

o Work independently while understanding the necessity for community and coordinating work efforts with other employees and organizations

o Train employees on use of many different types of software

o Write required Standard Operating Procedures (SOPs) for computer operations

o Complete monthly Preventive Maintenance tasks for specified machines

o Manage IT assets and inventory system

o Collaborate with other departments on projects, integrating new technology where possible (process improvement, automation, etc.)

Further responsibilities and duties as deemed necessary.

Work Experience & Education Requirements

o Excellent analytical and problem-solving skills.

o Experience with Dynamics 365 (preferred).

o Proficient in MS Suite of products including Office365, Server, and Exchange.

o Strong verbal/written communication skills.

o Attention to detail.

o Positive attitude, good judgment, and excellent time management skills.

o Bachelor’s degree in Computer Science (preferred), or a minimum of 2 years of work experience in a computer systems environment