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Patient Financial Counselor, Omaha, NE

Midwest Eye Care PC Omaha, NE Salary, Varies

Midwest Eye Care is looking for a Patient Service Rep at our location at 13500 California Street in Omaha, NE.

Full-time, Monday - Friday

8:00am – 5:00pm



In this role YOU will:

  • Answer and triage patient phone calls and direct them appropriately in an ophthalmology practice with 6 different locations across the Omaha metro area, Council Bluffs and Fremont.
  • Route all non-patient incoming calls appropriately within the practice.
  • Schedule and reschedule appointments according to office guidelines.
  • Serve as a liaison between the patient, and various departments.
  • Documents in the electronic patient record.
  • Respond to and handle various requests for medical records.
  • Upon request, provide copies of eyeglass prescription(s) to third parties.



Outstanding candidates will have:

  • Excellent verbal and written communication skills.
  • The ability to identify, analyze, and solve patient concerns.
  • Experience delivering positive professional phone customer service experience at all times.
  • The ability to navigate in Microsoft applications, including Outlook, Word and Excel.
  • This position requires a minimum of a high school diploma/GED
  • Willingness to learn the optical environment. 
  • Ability to sit for extended periods of the work day. 


Offered Candidates will need to do the following before first day:

  • Successfully complete a background check which includes an education verification
  • Successfully complete drug, alcohol and nicotine testing. 


Our Benefits include:

  • FREE routine eye exams
  • FREE lenses and eyeglass frames at reduced cost
  • 401(k)
  • Health Insurance
  • Dental Insurance
  • Paid time off
  • Life Insurance
  • Health Insurance
  • Health Savings Account
  • Short Term Disability
  • Paid Holidays
Instant Answers
providedProvided by company
Full-time Employee
Date Posted November 20, 2023
Date Closes December 20, 2023
Start Date October 23, 2023
Located In Omaha, NE
Job Type Full-time Employee
Compensation Salary, Varies
Shift Custom
Mon: 8 am to 5 pm
Tue: 8 am to 5 pm
Wed: 8 am to 5 pm
Thu: 8 am to 5 pm
Fri: 8 am to 5 pm
Hours 40 hours per week
SOC Category 43-4051.03 Patient Representatives
Zipcode 68154
Name Calla Pappas

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Medical
  • Prescription Drug Plan
  • Vision

This job requires the following skills

  • Phone Receptionist
  • Patient Healthcare Scheduling
  • Excellent Communication

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