JOB DESCRIPTION
Job Title: Nursing Quality and Patient Experience
Job Code: 801006
Status: Non-exempt
DEPARTMENT FUNCTION/JOB OVERVIEW
Responsible for data collection for the CMS Inpatient Rehabilitation Facility (IRF) and Madonna Rehabilitation Specialty Hospital (MRSH-L) Quality Reporting Program. Promotes an excellent patient experience through early customer service and service recovery efforts on the hospital units. Major responsibilities involve quality data collection and entering data, customer service including assisting to resolve patient concerns in a timely manner, discharge follow-up, communicating concerns to appropriate personnel, and presenting ongoing educational activities. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.
ESSENTIAL FUNCTIONS
(INFORMATION)
Date Posted | November 23, 2024 |
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Date Closes | December 8, 2024 |
Requisition | TAL10006AJ |
Located In | Omaha, NE |
SOC Category | 00-0000.00 |