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Hospital Call Center Rep - 40 hrs/wk, 9am - 5:30pm Mon - Fri, weekends as needed

Madonna Rehabilitation Hospital Lincoln, NE

Job Title:  Hospital Call Center Representative
Job Location:  Lincoln

Status:  Non-exempt
Come join our Madonna nursing team in a full-time, customer focused position working primarily with inbound / outbound calls to allocate staff to designated patient care areas to provide world class care.  This is an excellent opportunity to work in a medical environment with nursing professionals.
The primary responsibilities of this position include:

  • Daily calls to & from nursing staff to help coordinate allocation of nursing staff to patient care 24 hours a day, 7 days a week to provide world class rehabilitation care
  • Manage calls and emails to document scheduling changes of staff work schedules
  • Collaborates with nursing departments to adjust staffing needs
  • Coordinates with agencies for supplemental staff to ensure adequate nursing coverage
    Ideal candidate will possess:
  • High School equivalency plus one year post high school education
  • One year of related work experience required or additional relevant work experience considered in lieu of high school education
  • LPN licensure preferred or additional healthcare experience in lieu of LPN licensure
  • Basic comfort level with personal computers, knowledge of staffing software a plus
  • Reliability to maintain personal work schedule
  • Excellent customer service and communication skills
    Madonna can offer a competitive salary with excellent benefit package.  Come join our team!

Date Posted May 11, 2024
Date Closes May 26, 2024
Requisition TAL100068X
Located In Lincoln, NE
SOC Category 00-0000.00

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