JOB DESCRIPTION

Job Title: Food Service Shift Supervisor Job Code: 880146
Status: Food Service Manager

DEPARTMENT FUNCTION/JOB OVERVIEW
Directs the activities of staff members who are engaged in serving meals to Madonna residents and patients according to written cycle menus. Responsible for daily scheduling and training of employees. Directs "clean-up" activities so that proper sanitation techniques are observed. Checks diet trays for accuracy before sending to areas. Plans, coordinates, directs and controls all activities related to the food production system, off-site locations, and catering services in the absence of the Food Service Manager. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.

ESSENTIAL FUNCTIONS
(INFORMATION)

Completes trayline pre-service checklist, assesses food quality and coordinates with production to ensure quality standards are achieved. Documents food temperatures, food tasting, and food substitutions.
Leads monthly departmental inservice.
Directs food handling, distribution, and sanitation activities within the guidelines of the Nebraska Food Code and CMS regulations.
Monitors accuracy of select and non-select menus.

(PEOPLE)

Assist Manager with department scheduling and coordination of daily work assignments for Food Service employees to ensure adequate staffing.
Supervises and directs departmental activity as instructed to ensure quality of service.
Monitor and address work performance issues for all assigned employees and provide feedback to Manager for necessary follow up. Ensures that all daily functions are completed.
Establishes and maintains effective working relationships with coworkers and other facility departments to provide a unified approach to patient/resident/ customer care.
Supervises and directs the NE Room meals according to Madonna guidelines. Performs as meal leader for breakfast, lunch and dinner as assigned, according to defined process.
Follows instruction from Director or Manager to perform other functions as assigned in order to achieve the goals within the department.
Manages and mentors staff. Addresses employee conduct and performance in a timely manner according to Madonna standards.
Communicates patient special requests to appropriate diet office staff.
Demonstrates leadership through behavior and dialogue with staff and management team.

(THINGS)

Ensures that cart delivery schedule is met.
Directs set-up of dining room and trayline for meal service.
Assists in scheduling, training, and evaluation of employees as needed.
Assists in cooking as needed.
Maintains a safe environment for the department.
Handles and operates necessary equipment and performs required duties according to established safety standards to maintain compliance with regulations and prevent injury.
Actively supports department and organizational initiatives through engagement in action plans and observable leadership.
Attends all mandatory inservice education programs on a yearly basis according to established departmental guidelines.
Supervises catering services and satellite meal services, scheduling, and purchasing of food and supplies in the absence of the Food Service Manager.
Attends non-mandatory inservices.
Assists with ensuring cleanliness of equipment and environment.

PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
Medium work with frequent lifting. Occasional lift and carry up to 50 pounds. Frequent lift and carry of 25 pounds. Constant walking with maximum duration of 30 minutes sustained walking on tile, carpet and other surfaces. Must tolerate frequent standing with sustained periods of up to 1 hour. Frequent reaching with both arms at low, waist, and high levels. Requires frequent pushing and pulling generating up to 40 pounds force to move food carts on tile, carpet and other surfaces for maximum distance of 1500 feet. Frequent grasping of both hands requiring normal grip strength based on national averages. Frequent stooping, bending, and twisting are required. Constant near visual acuity, ability to smell and taste, ordinary hearing and speaking skills to communicate by phone or in person required. Nearly 100% of work is inside. Frequently hot and humid. Exposure to chemicals, boiling water, steam, wet floors.

QUALIFICATIONS (Education/training and/or Experience)
Two years supervisory experience in quantity food service required. Will consider two years demonstrated leadership abilities within Madonna Rehabilitation Hospital Food Services Department in lieu of two years supervisory experience. Dietetic Technician, Registered degree preferred. Experience with trayline assembly desirable. Must possess ability to follow written and oral instructions. Excellent oral and written communication skills required. Computer skills required. Current Restricted ManagerÃ¢Â?Â?s Food Handler Permit if required by the county.

Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.