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Computer Operator - On-call as need for 11pm - 7am shift

Madonna Rehabilitation Hospital Lincoln, NE



Job Title:  Computer Operator                                                                                          Job Code:  880059      

Immediate Supervisor:  Telecommunications Manager                              Status:  Non-exempt                    





Responsible for assisting in quality delivery of the daily operation of the facilityâ??s computer system including preparing reports, batching jobs, performing print jobs, daily electronic backups of the computer system and assuring quality operation of the facilityâ??s switchboard at all times. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.





  1. Perform scheduled back up of computer servers.
  2. Complete scheduled maintenance procedures, Crystal reports, and PBIS reports.
  3. Follow operational definitions to ensure adequate and quality implementation of efficient telephone services and support to all customers.
  4. Data entry.
  5. Meets and adheres to tasks and responsibilities of Operator (1).
  6. Maintain help desk phone for ITS and calls appropriate people as needed.
  7. Coordinate copy order requests.
  8. Precise documentation skills including morning report completion.
  9. Communicate issues to all shifts via scheduled reporting.
  10. Good judgment skills in escalating problems to appropriate staff for resolution.
  11. Ensure all parts of the computer system and the facility telephone system are properly working.
  12. Follows prescribed methods to find and correct problems for reporting to proper individuals.
  13. Scans and prints all charge cards for patientsâ?? charges nightly including MRH and MRSH.
  14. Check â??WOWâ??sâ? for nursing stations weekly.


  1. Interacts with staff in all departments in a friendly and helpful manner.
  2. Perceive customer service as a primary focus to the department and strive to satisfy the needs of all.
  3. Possess problem identification skills functional vs. technical with attention to detail.
  4. Clear communication skills. Must be able to follow instruction via a telephone for remote assistance in troubleshooting servers  and telephone system equipment.


  1. Maintains a clean, organized and safe environment.  Handles and operates all necessary equipment and performs required duties according to established safety standards to maintain compliance with regulations and prevent injury.





Sedentary work.  Requires adequate vision to read computer screen and print outs a good part of each shift.  Must possess the ability to speak clearly, and react quickly and calmly in placing and receiving calls of an â??emergencyâ? nature and be able to cope with stress of deadlines while working in a small, physically close space.  There will be the need for an extended shift.  This position physically demands some walking, stooping, and lifting (up to 30#).



IV.   QUALIFICATIONS (Education/training and/or Experience)


Education - High School Equivalency Required.  Associates Degree in Telecommunications or computer related field preferred.


Experience Preferred - Telephone switchboard/PBX experience preferred.  Six months experience working in Microsoft Word, Excel, and server backup and monitoring required.


Skills Required - Good typing skills.  Excellent written and oral communication skills.  Strong interpersonal skills, able to elicit cooperation and follow direction accurately within a reasonable training time.  Must possess good grammar, spelling, and organizational skills to understand and follow oral and written instruction.


Background checks are conducted.  When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.








Date Posted December 2, 2022
Date Closes December 17, 2022
Requisition 0004EU
Located In Lincoln, NE
Department Lincoln-Madonna Main Campus
SOC Category 00-0000.00

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