Job Title: Benefits Coordinator
Immediate Supervisor: Benefits Manager
Provides assistance and support in the Human Resource Department primarily in benefits and leave management with recruiting, payroll and all other Human Resources related functions secondary. Works with Benefits Team members in the administration of Madonnaâ??s benefit programs and recruitment intiatives. Must be competent in knowing, understanding, articulating, and following Madonna benefits, policies and processes as well as compliance with related laws and regulations. Responsible for knowing and demonstrating compliance with confidentiality and HIPAA- required procedures for applicable benefit plans as it relates to all communications and document sharing internally and/or externally. Provides assistance and guidance to managers and staff across campuses regarding all benefits and leave procedures. Must demonstrate sound solutions and problem-solving skills. Communicates, collaborates, and demonstrates excellent customer service skills and anticipate customer needs. Must demonstrate high integrity and confidentiality relating to all information. Must have high regard for service quality and accuracy possess excellent organizational skills. Responsible for benefits records retention and processing. Assists with benefits counseling, enrollments and new employee paperwork and coordination of health screens. Receives incoming telephone calls, assists with greeting applicants and employees, and assesses customer needs in a helpful and knowledgeable manner ensuring a customer service focused approach. Attendance and ability to travel across campuses is required according to Madonna standards and is an essential function for this position due to the nature of the duties and the need to provide benefits support and process benefits and leaves of absences benefits timely, accurately, and consistently according to regulations and Madonnaâ??s standards. Mentors and assists in orientation of new Human Resources and other staff. Presents benefits information to new employees during Madonna new employee orientation. Assists in updating benefits, payroll, or other Human Resources system policies, processes, and documents as assigned. Prepares reports and correspondence and maintains files. Supports all Human Resources processes, activities and special projects as assigned. Must be self-motivated and demonstrate problem solving related to employment related regulations, procedures and present recommendations regarding the same. Contributes to innovative change for continual process improvements and works efficiently and effectively and confidently in all aspects of position and excellent presentation skills. Maintains confidentiality of all employee information, facility practices, documents and records as required. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.
High school equivalency with minimum of 1 year post-high school education and two years relevant work experience required. Applicable experience in Human Resources like size organization with benefits program administration preferred. Knowledge of employment and benefits laws preferred. Demonstrated analytical skills in work experience related to benefits and other HR functions required. Additional relevant work experience may be considered in lieu of formal post-high school education. Must have experience and working knowledge of computer software (preferably Microsoft Office Products, i.e., Word, Excel, Power Point) and office machines and 10-key calculator. Experience in payroll and/or Time and Attendance systems preferred. Must be able to interact in a positive,friendly and confident manner either in person or by telephone with multi-tasking skills. Must have excellent grammar, spelling, and organizational skills. Requires ability to problem solve and interpret/analyze information in conjunction with collaboration and communication skills with all levels in the organization. Must have excellent presentation skills. Must demonstrate integrity and adherence to facility and departmental confidentiality at all times within the Human Resources department and external to the department. Must be self motivated to research issues, questions posed and applicable regulations or procedures. Must be able to work in fast paced demanding situations without adverse reaction and be able to interact in a positive manner with staff and public, either in person or by telephone. Valid Nebraska driverâ??s license and proof of good driving record required. Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.
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