Job Code: 880393
Provides customer service to all entering Madonna facilities as the first source for directions and assistance to those in need. Provides directions and guidance and information to visitors, patients, residents and staff and external parties with excellent customer service displaying Madonna hospitality with a friendly demeanor. Primarily performs basic duties which includes in-person direct verbal communication as well as by telephone following Madonna confidentiality policies and HIPAA regulations. During time of the COVID19 pandemic, completes active screening process to all individuals entering the facilities, including asking screening questions, giving temperature checks and/or kiosk assistance for employees, patients, vendors, caregivers, visitors and others entering the facility for a variety purposes. Provides assistance with special projects and events as assigned which may require computer data entry, stuffing envelopes and packets and providing coordination and organization of various materials. Assists with ensuring packages, flower, and food deliveries are communicated and/or delivered by or picked up by appropriate parties in a timely manner. Assists with training other staff and volunteers as assigned. Work will be performed in an ethical and legal manner following organizational policies, processes, protocols and procedures. Responsible for quality service delivery and internal/external customer relations for Madonna as a whole, including upholding the mission and values for the department and facility.
High School diploma or equivalency required. Experience in customer service or medical environment requiring frequent public interaction preferred. Must have excellent customer service and problem solving skills. Excellent communication skills required including verbal, telephone, and written. Must be able to work independently, as well as in collaboration with others. Must have the ability to operate standard office equipment and computer. Must be able to work with the public without adverse reaction in a variety of situations. Must interact in a positive and friendly informed manner at all times with staff and public, either in person or by telephone. Must be at least 18 years of age.
MADONNA IS AN EQUAL OPPORTUNITY EMPLOYER
Madonna Rehabilitation Hospital