Job Title: Outpatient Service Specialist-Omaha Job Code: 880353
DEPARTMENT FUNCTION/JOB OVERVIEW
Responsible for coordinating therapy schedules of all rehabilitative outpatients receiving therapy at TherapyPlus Omaha. Responsible for ongoing monitoring, adjustment and completion of scheduling process. Responsible for accurate and thorough registration of all Outpatients including demographic and insurance information. Assist with insurance verification of patient benefits. Responsible for training and orienting backup staff in all parts of scheduling. Job demands capability to deal with details, frequent schedule changes, interruptions, and potential conflicts. Responsible for quality service delivery and internal/external customer relations for the department and Madonna as a whole, including upholding the mission and values for the department and facility.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
This position is performed 100% indoors. Work activities occur in offices and meeting rooms. There are no environmental hazards.
Physical demands: Frequent sitting and standing, reaching, handling, fingering and simple grasping. Frequent reaching with both arms at low and waist levels, grasping with both hands requiring normal grip strength based on national averages.
Occasional walking, stooping, occasional lifting and carrying 25 pounds and frequent lift and carrying of 15 pounds. Frequently handling paper, pens, operating computer, telephone, photocopy machine. Frequently seeing handwritten and printed material. Requires sufficient sight to see and read reports and computer screen, constant visual acuity. Requires sufficient hearing and speaking to communicate by phone or in person. Occasional handling of wheelchairs with patients.
Mental requirements: Continually being alert to color division, reading written or hearing verbal information and to shifting priorities.
Stress factors: Frequent repetition and continuous pressure.
QUALIFICATIONS (Education/training and/or Experience)
High school equivalency with six-months post-high school education plus two years experience in a related area required. Additional relevant work experience would be considered in lieu of post-high school education. Must have ability and experience in operating standard office machines. Good knowledge of basic math, good organizational skills, and problem solving skills are required. Experience and working knowledge of personal computers required. Knowledge of medical terminology desired. Must be able to work in fast paced, demanding situations without adverse reaction and be able to interact in a positive manner with staff and customers. CPR for health care provider/CPR for Professional Rescuer required at time of hire or within 30 days from date of hire.
Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.
Madonna Rehabilitation Hospital