Job Title: Patient Financial Services Customer Service Representative Job Code: 880074
I. DEPARTMENT FUNCTION/JOB OVERVIEW
Responsible for providing the highest quality Customer Service by answering all in-bound calls and assisting Madonna walk-in patients and family members with questions regarding their account and financial obligation. Listens carefully to customersâ?? needs and concerns helping them make informed decisions for payment options, works collaboratively with internal and external customers to find the best solution to problems, while always projecting a mature problem solving attitude when dealing with interpersonal conflict, dissatisfied patients, and time demands. Responsible for assigned data entry projects and monitoring of payment plans for compliance. Responsible for quality service delivery and internal/external customer relations for the department and Madonna Rehabilitation Hospital as a whole, including upholding the mission and values for the department and facility.
II. ESSENTIAL FUNCTIONS
III. PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
Light Work - Walk/stand constantly while stooping, pulling/ pushing file cabinets, reaching/climbing to retrieve computer printouts/storage material, twisting at desk to reach, type, answer phone and occasional lifting of approximately 20 pounds. Clear speaking voice and average hearing for phone communication. Inside office is the setting with background noise from numerous telephones, keyboards, printers and simultaneous conversations.
IV. QUALIFICATIONS (Education/training and/or Experience)
High school equivalency with one year related work experience in customer service, and data entry required. Strong skills in math, reading, spelling and the understanding of basic accounting principles is desired. Must be self motivated and demonstrate good organizational, problem solving and communication abilities. Ability to use PC with basic knowledge of Excel spreadsheet and Word processing, proficient use of 10 key calculator and ability to operate various office machines. Must have ability to work well in demanding situations and interact in positive manner with staff and public.
Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.
|Date Posted||May 16, 2018|
|Date Closes||May 31, 2018|
|Located In||Lincoln, NE|