Job Title: Outpatient Service Specialist Supervisor TherapyPlus Omaha
Job Code: 880345
DEPARTMENT FUNCTION/JOB OVERVIEW
Responsible to direct, supervise and administer the overall operation of outpatient scheduling and insurance benefits verification. Maintains professional and administrative responsibility for personnel providing outpatient scheduling and insurance benefits verification. Responsibly for the supervision of the TherapyPlus Omaha scheduling and insurance verification staff to include performance reviews, staff orientation and mentoring for the development of the customer service and scheduling skills of OP service specialists. Responsible for coordinating therapy schedules of all rehabilitative outpatients receiving therapy at TherapyPlus Omaha. Responsible for ongoing monitoring, adjustment and completion of the scheduling process. Job demands capability to deal with details, frequent schedule changes, interruptions, and potential conflicts. Performs duties of TherapyPlus Outpatient service specialist. Responsible for quality service delivery and internal/external customer relations for the department and Madonna as a whole, including upholding the mission and values for the department and facility.
PHYSICAL DEMANDS AND ENVIRONMENTAL CONDITIONS
This position is performed 100% indoors. Work activities occur in offices and meeting rooms. There are no environmental hazards.
Physical demands: Frequent sitting and standing, reaching, handling and fingering. Frequent reaching with both arms at low and waist levels, grasping with both hands requiring normal grip strength based on national averages. Frequent walking, stooping, occasionally lifting and carrying 25 pounds and frequent lifting and carrying of 15 pounds. Frequently handling paper, pens, operating computer, telephone, photocopy machine. Frequently talking and hearing ordinary tones for conversational speech in person and on telephone. Requires sufficient sight to see and read reports and computer screen, constant visual acuity. Frequently viewing handwritten and printed material, doing simple grasping. Occasional handling of wheelchairs with patients.
Mental requirements: Continually being alert to color division, reading written or hearing verbal information and to shifting priorities.
Stress factors: Frequent repetition and continuous pressure.
QUALIFICATIONS (Education/training and/or Experience)
High school equivalency with six-months post-high school education plus two years scheduling experience required. One year experience with front office operations in a medical area preferred. One year supervisory experience preferred. Operational experience preferred. Additional relevant work experience would be considered in lieu of post-high school education. Must have ability and experience in operating standard office machines. Good knowledge of basic math, good organizational skills, and problem solving skills are required. Experience and working knowledge of personal computers required. Knowledge of medical terminology desired. Must be able to work in fast paced, demanding situations without adverse reaction and be able to interact in a positive manner with staff and customers.
Background checks are conducted. When specific authorization forms are requested so that full background and history can be obtained, employees/applicants must sign the form(s) requested.
|Date Posted||May 13, 2018|
|Date Closes||May 28, 2018|
|Located In||Omaha, NE|
This job is related other jobs in these career categories