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HERO Program Director

Stephen Center, Inc. Omaha, NE

Purpose: The Program Director is responsible for managing the day-to-day operation of Stephen Center’s HERO Program, including residential and non-residential services, ensuring compliance with all national, state, and local laws and requirements. The Program Director reports to the Clinical Director in all matters related to the operation, planning, organizing and management of the facility/programs. 


Key Accountabilities

·Provides supervision, guidance, coaching and staff development for the Program Manager and Therapists of the HERO residential, intensive outpatient and outpatient programs.

·Regular presence and oversight of the HERO residential, intensive outpatient and outpatient substance use and co-occurring treatment programs.

·Adhere to the principals of Trauma Informed Care to assure a safe treatment program.

·Knowledge of Recovery-Based, Stages-of-Change, Motivational Interviewing,

Cognitive-Behavioral, and various evidence-based, and culturally competent treatment.

·Oversight of day-to-day client-staff/therapist ratios, ensuring adequate coverage on all shifts, in compliance with regulatory requirements.

·Ensure compliance with Federal, State, and local standards.


Administrative Duties

·Participate in the development of organizational mission and vision; and communicate how strategic goals relate to HERO program goals.

·Create and maintain a work environment focused on problem solving and conflict resolution.

·Provide clinical supervision to provisionally licensed therapists. This involves meeting regularly with assigned staff reviewing all treatment plans, progress reports and discharge summaries.

·Responsible for oversight of all aspects of the HERO Program building standards, client care standards, and budget compliance.

·With leadership team, participate in the development, review and revision of program policies and procedures.

·Alongside Clinical Director, leads program planning, implementation and coordination to ensure program goals and current activities are in compliance with department, accreditation, VA and Federal/State rules, regulations, policies and procedures.

·Abides by all specific program and Agency procedures, policies, and requirements.

·Prepare statistical and program evaluation reports.

·Works with Clinical Director for the oversight of all billing functions, to include state parole/probation vouchers, federal offender billing, Veteran’s Administration billing, Medicaid and client self-pay billing and payments.

  • Review and approve clinical records and treatment plans for the HERO Residential, Intensive Outpatient and Outpatient Therapists.

·Responsible for the coordination and assignment of interns to therapists. Provide weekly supervision of master-level interns and provide time for undergrad students as needed to discuss/review learning contracts. Also provide supervision with their university supervisor as needed.

·Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, e-mail, and other requests.

·Provide training and support around strength-based treatment plans that contain measurable goals and are culturally relevant. 

·Interview and hire staff when vacancies occur. Provide training on Stephen Center procedures and documentation requirements. Complete Annual Performance Evaluations for staff. Recommends and implements corrective action as necessary.

·Position will assist Clinical Director in reviewing and preparing charts for annual site visit(s).

·Coordinate CARF standards within the policies and procedures of the HERO Program, and participate in the writing of core HERO documents, to include policies, procedures, and forms.

·Client direct contact includes, but is not limited to, staffing clients, hearing and analysing client complaints, ensuring clients are notified of rules and regulations, as well as enforcing the house rules, supervision of all clinical programming and sessions, provision of counselling/therapy services, as needed.

  • Other duties as assigned.


Professional Growth and Development

  • Participate in regular supervision sessions for the purpose of reviewing cases, discussing treatment strategy and monitoring client progress.
  • Continue personal and professional growth and development through reading, research, workshops, seminars, and other strategies which will broaden knowledge on therapeutic approaches and techniques and support the maintenance of the mental health practitioner’s and drug and alcohol counselor license.
  • Participate in agency required training.


Professionalism and Confidentiality

  • Adhere to HIPAA and 42 CFR Part 2 Confidentiality Regulations, keeping all client protected health and substance use information and other agency business confidential.
  • Ensure that all office and record security procedures are followed.
  • Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, e-mail, and other requests.


Interpersonal Relationships

·Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.

  • Maintains effective interpersonal relations with consumers, peers, subordinates, upper management, visitors and the general public. Uses language and behavior to promote dignity and respect.


Position Requirements:

·  Master’s Degree in Counselling, Psychology, or Social Work, with a minimum of 5 years of supervisory/management experience is required.

·  Licensed Independent Mental Health Practitioner (LIMHP) is required, and Licensed Alcohol and Drug Counselor (LADC) is preferred and/or actively working towards the license.

·  Strong work experience in an administrative position, with increasing levels of responsibility and supervision.

·  Experience with program and budget development and compliance.

·Ability to recognize, assess, and determine treatment needs for dual diagnosed clientele.

·Excellent written and verbal communication skills.

·Ability to work independently with minimal supervision, with responsibility to exercise substantial discretion and independent judgement.

·Understanding of and ability to work with person of diverse cultural backgrounds.

·   Proficiency with PC applications to include Microsoft Word, Microsoft Excel, PowerPoint, and Access.

·  Strong organizational and time management skills, as well as attention to detail.

·  Ability to manage and coordinate multiple tasks and balance long and short term projects simultaneously.

·  Ability to work with staff quickly, accurately and effectively in a dynamic work environment.

·  Commitment to the utmost confidentiality in the handling of all HERO activities, client records, files, etc.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.


Standing - Periodically

Sitting - Periodically

Kneeling –  Periodically

Pushing/Pulling– Periodically

Lifting up to 20 pounds - Periodically

Great health benefits:

Employee-only coverage -2 plans are FREE!!

Dental and vision are covered 100%

Other Benefits include:

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance, Accidental Death/Dismemberment Insurance

10 paid holidays

Free Planet Fitness membership to 38th & L location-$120 value!

Free membership to AccessPerks!! America's largest employee discount network!

22% Discount at Verizon Wireless

Free on-site lunches

Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.


Thank you for your interest in Stephen Center!

Instant Answers
providedProvided by company
Full-time Employee
Date Posted February 3, 2023
Date Closes March 5, 2023
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 21-1014.00 Mental Health Counselors
Zipcode 68107

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