Clinic Operations Director
Community Action Partnership of Western Nebraska
1 Positions Available
Works in Gering
Negotiable Starting Date
Starting pay: $68,993
Position open until filled
Notice: A complete job application is required for all applicants.
Equal Opportunity Employer
Contact: Human Resource Department
3350 10th Street
Gering, NE 69341
Area of Responsibility: Provides leadership and direction to the operations and management of the Clinic. This includes the development and implementation of staff, quality improvement/assurance plan and progress reporting in accordance with FQHC requirements, regulatory compliance, trend analysis of clinical operations, facility planning, and budget development and monitoring and reporting on Federal grants.
- Promote, oversee, and play an active role in patient care using the Provider-led, team-based Patient Centered Medical Home Care Model
- Regularly interfaces with Medical and Dental Providers, Program Directors, managers, and staff to facilitate communication and improvement activities
- Monitors and ensures compliance with medical protocols and administrative procedures, HIPPA, CLIA, OSHA, and state and federal regulations
- Supervision: of key clinical management personnel as indicated by organizational chart. Encourage team management and problem-solving and positive feedback for individuals, units and all Clinic programs.
- Assist Human Resources with recruiting and hiring adequate staff for programs.
- Develop and/or schedule staff training that enhances program compliance and encourages professional growth.
- Utilize coaching and disciplinary procedures as necessary for staff under direct supervision
- Program management, planning and budgeting: Serve as a leader and role model regarding leadership, team functioning, service excellence, planning and budget activities, within Board policies including:
- Development of long and short range planning and budget recommendations for both internal and external purposes.
- Develops, implements, and monitors primary medical and dental care and other health programs and assists in developing the resources needed to accomplish the mission of the organization
- Analyzes patient flow problems and assists in instituting solutions
- Addresses and resolves patient-related issues (such as complaints, customer service, etc.)
- Adheres to, reviews, and develops policies and procedures, making recommendations for improvements, updates, and/or changes to the Chief Executive Officer
- Assist/facilitate grant application processes as it relates to assigned programs
- Ensure that assigned programs obtain adequate funding through a variety of appropriate sources and manage programs within the guidelines of these funding sources and parameters of those budgets.
- Data analysis and reporting based on needs of clinic
- Interacts and collaborates regularly with Primary Care Director to provide direction and oversight of effective schedules, efficient clinic work flow and patient flow, establishing and maintaining a cooperative relationship of trust with Providers
- Assesses quality of and coordinates patient care services with patients, staff, and Providers
- Oversight of Primary Care Health Programs billing and payment functions, in conjunction with Chief Financial Officer.
- Collaborates with Chief Financial Officer in developing and monitoring the budget for areas of direct responsibility
- Be cognizant of community needs and develop programs as guided by the mission and role of CAPWN.
- Agency Collaboration: Work closely with Chief Executive Officer and CAPWN department directors in collaborating on health and human services activities within the policies established by the Board of Directors.
- Community Collaboration: Engage in community partnerships and collaborative efforts that increase and maintain program visibility.
- Other duties as assigned.
- Office 70%, 30% training, meetings, and community interaction.
- Work requires ability to meet tight timelines.
- Work in a fast-paced program with frequent interruptions and interactions.
- The noise level in the work environment is average.
- Some evening and week-end hours.
- Frequent out of town travel.
- Ability to bend, stoop, swat, crouch, push and pull file drawers.
- Fine manipulation of hands for repetitive action.
- Operate office machines.
- Must regularly talk, hear and have close vision ability.
- Occasionally lifting and carrying up to 25 pounds.
- Education and Experience:
- Bachelor’s degree in healthcare or business field, or related area; with 5 years supervisory experience; and 5 years’ experience in community programs, non-profit, or related experience OR
- Master’s degree in healthcare or business field, or related area; with 2 years supervisory experience; and 2 years’ experience in community programs, non-profit, or related experience
- Age 21 or above.
- Valid driver’s license and good driving record and insured vehicle.
- Experience with diverse cultures and educational backgrounds.
- Meet the minimum (1a OR 1b) qualifications above;
- Two years’ experience in managing grants, public health program, or related programs of similar focus and budget
- Meet the minimum qualifications above;
- Four years’ experience in managing grants, public health program, or related programs of similar focus and budget
- Meet the minimum qualifications above;
- Greater than seven years’ experience or specialized training.
Benefits: Medical (employee only) Vision/Dental/Life Insurance, Cafeteria Flex Plans, 401k retirement plan with guaranteed company match, PTO (Paid Time Off).