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Business Operations Coordinator

Right at Home Omaha, NE
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Job Description

POSITION PURPOSE

The Business Operations Coordinator will help independently owned and operated Franchisees grow and develop their businesses from an online marketing, operational and sales perspective. They will work within a team where the team works closely with Franchisees to build profitable, sustainable businesses.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Prepare reporting for financial meetings
  • Prepare reporting for Franchise office visits
  • Monitor QB compliance
  • Coordinate with Business Performance Coach and Online Marketing Coordinator on what, when, how to communicate with Franchisees regarding financials, marketing and operations
  • Coordinate with FBS team on monitoring and analyzing Franchise office financials
  • Analyze reports and interpret data related to online marketing and office performance
  • Help support 100-120 Franchise offices.
  • Work cooperatively with team members and Franchisees.
  • Collaborate with stakeholders across departments to streamline and improve internal processes.
  • Assist Franchisees in identifying competitive differentiators and work with team to leverage them online and offline.
  • Collaborate regularly with Online Marketing Specialists and Business Performance Coaches to discuss progress or issues in offices they mutually support.
  • Help create unique (per office) performance plans and success measures based on data from reporting.
  • Coach Franchisees to implement and align sales efforts with performance plan. Monitor ongoing progress and report back to team.
  • Extract information and stories from Franchisees to promote on social media and website and share content with team.
  • Engage Franchisees in strengthening their online presence.
  • Act as extension of Business Performance Coaches. When they are out of the office, provide first layer of support to Franchisees. Prioritize and escalate issues as appropriate.
  • Track caregiver and office staff turnover in offices.
  • Provide occasional after-hours support.
  • Organize and schedule meetings on behalf of Business Performance Coaches and/or team as needed
  • Create Franchisee profile in company intranet site and update information as needed.

Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

EDUCATION/CERTIFICATION:  

B.A. or B.S. in Business Administration, Marketing,  or equivalent years of directly related experience.

 

EXPERIENCE:

 

Some business coaching experience preferred. Home care and/or franchise experience preferred but not required.

 

KNOWLEDGE/SKILLS/ABILITIES:  

 

Proficiency in interpreting reporting associated with web analytics and translating operational differentiators to an effective online presence. Proficiency in interpreting financial and operational data. Proficiency with Microsoft Office. Excellent verbal and written communication skills. Strong interpersonal skills and presentation skills. Highly organized self-starter with ability to work in a collaborative team environment.  Strong attention to detail.  Ability to develop and build relationships. Passion, integrity and energy.

WORKING CONDITIONS

 

Office environment with some travel required. Some after-hours support required.

Job Details

Date Posted September 12, 2017
Date Closes October 12, 2017
Address 6464 Center St.
Located In Omaha, NE
Work At Ste 150
Department Franchise Learning & Coaching
Job Type Full-time Employee
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68106

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Long-Term Disability
  • Medical
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance

This job requires the following skills

  • Administrative Assistant
  • Business - Analysis
  • Business - Communication
  • Business - Strategy Development

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Accidental Death and Dismemberment
  • Dental
  • Employee Assistance Program (EAP)
  • Long-Term Disability
Location