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Transportation Aide - Refugee Services

Catholic Charities - Diocese of Des Moines Council Bluffs, IA


The Refugee Resettlement Program is the first point of contact for newly arrived refugees and assists refugee clients with key needs such as housing, healthcare, life skills and employment. This position provides transportation to current clients to appointments including medical, employment, school enrollment and grocery store. This position will also assist the Refugee Services Coordinator and volunteers in picking up donations for the program and setting up apartments to ensure refugees have a furnished apartment to move into upon arrival and receive the services they need after arrival.

Essential Duties and Responsibilities

  • Coordinates pickups of large donations of furniture, which includes communicating with donors, collecting donations by truck, and organizing in warehouse from the direction of the refugee services coordinator.

  • Assists setting up apartments for newly arriving refugees with Refugee Services Coordinator and volunteers. This includes lifting and carrying heavy items, sometimes up stairs and in tight areas.

  • Provides transportation to refugee clients to appointments such as medical, employment, school enrollment appointments. Works with case managers to schedule time efficiently.

  • Assists Refugee Services Coordinator with client bus training as needed.

  • Records client interactions in case notes and keeps updated records as necessary.

  • Delivers all services in a culturally and linguistically appropriate manner; provides translation and interpretation services as needed to facilitate refugees’ participation in the services specified; works with third-party interpreters when necessary.

  • Performs other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and Experience

Associate's degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience and/or training; or equivalent combination of education and experience. 

Computer Skills 

Demonstrates proficient computer skills and familiarity of Microsoft Office software applications including Outlook, Word, Excel and PowerPoint.  May also require the ability to use Access, and desktop publishing software as required.  Ability to learn and effectively use various data collection and database management systems to record data as required.  Demonstrates familiarity and proficiency with Internet tools and techniques for searching, extracting, and processing information.   


Certificates, Licenses, Registrations

Licensed to operate a motor vehicle and ability to meet agency auto insurance coverage requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, regularly lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.

Instant Answers
providedProvided by company
Full-time Employee
Date Posted February 3, 2023
Date Closes March 5, 2023
Located In Council Bluffs, IA
Job Type Full-time Employee
SOC Category 53-3041.00 Taxi Drivers and Chauffeurs
Zipcode 51501

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Life Insurance
  • Medical
  • Paid Holidays
  • Paid Vacations
  • Travel Stipends

This job requires the following skills

  • Customer Service
  • Customer Service
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Strong Flexibility / Adaptability
  • Strong Time Management
  • Strong Work Ethic
  • Driver
  • Transportation - Customer Service

This job is related other jobs in these career categories

  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Life Insurance
  • Medical