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Team Lead Customer Service - FT

Cabela's Scarborough, ME

Job Description

Become a part of the World's Foremost Outfitter team! At Cabela's we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality, and value in our products and services. Live... Dream... Work the Adventure! Cabelaâ??s has an opening for a Full-Time Customer Service Lead at our Scarborough, ME retail store. 

Position Overview:
Provide legendary customer service. Assist the management team in ensuring efficient day-to-day operation of business, focusing on the front end to include the cash lanes, customer service, cash office, and switchboard. 
Essential Job Functions: 
  • Assists in the delegation of work, determining the method of work, giving clear and concise direction, and following up to ensure proper execution.
  • Assist manager in motivating fellow Outfitters, keeping them engaged and working as a cohesive team. 
  • Fosters growth and development of retail Outfitters by supporting training initiatives.
  • Assist with weekly and monthly auditing of ISP, layaway, hold, case and gift cards.
  • Provide legendary customer service by assisting customers, identifying and evaluating their needs, and making product recommendations based on this analysis; providing legendary customer service to every customer and promoting Cabela's programs including CLUB membership, kiosk, VOC, and In-Store Pickup.
  • Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
  • Other duties as assigned by management.
  • 1 to 2+ yearsâ?? experience
  • Experience in the related field or outdoor lifestyle (preferred)
  • Must have the ability to sell and evaluate the customersâ?? needs (required)
  • Ability to use good judgment and logic (required)
  • Ability to provide superior customer service and exceed customers' expectations (required)
  • Hiring preference is given to those with solid sales experience, at least six months to one year of supervisory and related field experience.
Cabelaâ??s is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Cabelaâ??s shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied. 
Cabela's offers a competitive benefits package to include: 401k, vacation, health and dental coverage for you and your family,and employee discounts.

Job Details

Date Posted July 4, 2018
Date Closes August 3, 2018
Requisition 2204360
Located In Scarborough, ME
SOC Category 00-0000.00

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