Become a part of the World's Foremost Outfitter team! At Cabela's we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! Cabelaâ??s has an opening for a Full-Time Customer Service Lead at our Charleston, WV retail store.
The Front End Support Outfitter will be a member of the Customer Experience Team. The role of the Front End Support Outfitter is to provide support to the Front End areas by completing tasks that would otherwise require cashiers or customer service outfitters to step away from customers to perform; primarily spending their time performing Customer Experience backroom tasks.
Essential Job Functions:
Support In-Store-Pick-ups (ISP) through receiving, locating and put away of merchandise, maintenance of daily reports, and assisting with customer pick-ups.
Supporting and maintaining holds and layaways by handling the upkeep of daily reports and locating items as they are reserved.
Support the Customer Relationship Management System (CRMS) through processing of CRMS Orders, and working CRMS Expeditor Cases.
Serve as backup for the Frontend and Switchboard areas by covering Switchboard Breaks and Lunches, answering customer phone calls, performing customer service call backs, assisting Cart Collection/Carry Out, working Price Override and Daily Discount Forms as needed, assisting with Code 3â??s.
Support the Customer Experience counter by clearing 9's cases, removing 7's cases, and serving as a backup for customer service.
Handling Customer Experience Shipping and Mail through the processing of mail returns, Yantra orders, dock ship out, and interoffice mail/end of day UPS.
Other Duties as assigned by Management.
High School Diploma or Equivalent
0 to 2+ Yearsâ?? Experience
Ability to provide superior customer service and exceed customer's expectations (required)
Cabelaâ??s is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Cabelaâ??s shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.
Cabela's offers a competitive benefits package to include: 401k, vacation, health and dental coverage for you and your family, and employee discounts.