Become a part of the Worlds Foremost Outfitter team! At Cabelas we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! Cabela's has an opening for a Retail General Outdoors Senior Manager at our Richfield retail store.
Position Overview: Responsible for working with sales coaches in order to produce consistent positive sales performance. Working with managers to ensure that directives from the corporate level are executed in a timely manner. These departments may include Fishing, Marine, Camping, Gifts, Camo, Casual, Footwear and Bargain Cave. Ensure merchandising standards are met, outfitters are trained to provide legendary customer service to drive profitable sales and build customer loyalty. Overall store appearance and merchandising standards/planogram execution, ad set. Facilitate changes in company direction and support new initiatives. Oversee daily activities of pricing specialist(s).
Essential Job Functions:
Supervise daily activities of softgoods Sales Coaches. In addition provide supervision to Pricing Specialist(s). Provide direction to sales coaches and outfitters to ensure proper display of merchandise on floor. Delegation and prioritizing of project lists, setting deadlines and checking the progress to ensure timelines are followed and met. Performing on the spot coaching when necessary to ensure quality work and customer service.
Responsible for conducting interviews and hiring of staff, handling personnel issues within the department, coaching, performance reviews/disciplines. Screening the right people during the interview process to ensure quality customer service. Addressing and altering scheduling for the departments, attendance tracking and following progressive discipline.
Complete and report general outdoor updates and issues to store General Manager and district partners to promote sales and profitability. Keep communication open between the retail stores and corporate to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory.
Conduct training and mentoring of sales coaches Ensure associates and leads on the sales floor are receiving training and mentoring of products and usage. Ensure sales coaches are working with outfitters to develop and train them in all aspects of their department and adjacent departments via one-on-one sessions and Cabelas University.
Manager on Duty Managing the store, answering customer service calls, driving sales through PA announcements and Club Membership referrals. Motivating the staff to engage customers by using the SLAM process. Track daily sales and Club referrals. Resolving outfitter concerns and questions by partnering with HR.
Motivating the staff to engage customers by using the SLAM process. Track daily sales and Club referrals. Resolving outfitter concerns and questions by partnering with HR.
Assist customers in making buying decisions in order to increase customer satisfaction and increase departmental sales. Providing legendary customer service and utilization of SLAM techniques. Assist in overseeing sales floor in order to promote and meet sales goals/objectives for all assigned departments while maintaining compliance.
May from time to time be required to oversee the safety handling of firearms and ensuring ATF Compliance with all company policies and procedures as well as compliance with Federal, State and local regulations.
Other Duties as Assigned by Management
Associate's Degree or Apprenticeship
6 to 8+ Years' Experience
Associates degree or equivalent plus 6 to 8 years of advanced operational retail management experience to include at least 4 years in a leadership role.
Knowledge of company products both technically and as it applies to customers specific needs
Knowledge of basic retail sales practices and principles
Skill in operating personal computer and various software packages
Ability to communicate with all levels of employees as well as outside community.
Ability to build a cohesive team
Ability to effectively function as a team player
Ability to prioritize multiple projects Appreciation and/or knowledge of hunting, fishing, and outdoor sports
Ability to effectively communicate with customers and other business contacts in a courteous and professional manner
Must be a solutions-oriented individual who possesses the ability to handle complex customer issues in a diplomatic manner
Must be a Customer Service oriented team player and have the ability to pay close attention to detail
Strong Verbal & Written communication skills
Must be able to work the following: at least 3 out of 4 weekends a month; any day, including holidays; opening and closing shifts.
Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer's unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Visa Cards when customer is on site and left cards at home, research transactions for lost receipts, etc.
Must be able to read documents, printouts, reports, computer screens and other written communication.
Must be able to hear well enough to communicate with customers and co-workers.
Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc.
Must be able to write, type and use phone system.
Cabelas offers a competitive salary and comprehensive benefits package including, generous product discounts, 401K savings plan, and Health and Dental coverage for you and your family.
Cabela's is an Equal Opportunity Employer (EOE) and we seek to create an inclusive workplace that embraces diverse backgrounds, life experiences and perspectives.
Cabela's shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.