Become a part of the Worlds Foremost Outfitter team! At Cabelas we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! It's In Your Nature! Cabela's has an opening for a General Outdoors Department Manager at our Richfield, WI retail store.
- Department Manager for Fishing/Fly Fishing/Marine/Camping/Gifts/General Store
Position Overview: This position is responsible for maintaining quality knowledgeable sales associates, merchandising within departments, and maintaining floor inventory to increase sales and customer service. Facilitate the maximization of the general outdoors sales, ensure excellence in customer service, and brand loyalty within the store by having the right merchandise at the right time. Oversees all aspects of Fishing/Marine and Camping. Dependent upon tier size this may also include Gifts.
Essential Job Functions:
Responsible for conducting interviews and hiring of staff, handling personnel issues within the department, coaching, performance reviews/disciplines. Screening the right people during the interview process to ensure quality customer service. Addressing and altering scheduling for the departments, attendance tracking and following progressive discipline.
Strong leadership on the floor helps build sales and customer loyalty. Assists customers on the floor during peak sales periods providing a positive influence on leads and sales associates. Mentor associates on sales presentations and product applications. Complete and report general outdoor updates to store senior team and District partners to promote sales and profitability. Keep communication open between the retail store, district partners and corporate partners to the needs of the store as it relates to sales, gross profit margin, sales per square foot and inventory. Improves communication with supervisors and upper level management. Write weekly sales recaps, write ad recaps at end of major ad periods. Write any additional reports as assigned by supervisor. Attends store meetings and conference calls.
Ensures that department complies with all merchandising guidelines set by company policy. Supervises Department Leads and associates on a daily basis by walking areas and assigning work, check for compliance and work accuracy, check schedule and manage to payroll budget. Check floor stock levels on daily basis with leads and associates.
Managers typically work both opening and closing shifts to distribute the work load. Opening and closing includes security duties. Prepares store for opening and closing by walking store and looking for merchandising issues, closing registers, Closing the Club Card Embossing Machine, supervise leads to ensure that all policies and procedures are followed. Managing the store, answering customer service calls, driving sales through PA announcements and Club Membership referrals. Motivating the staff to engage customers by using the SLAM process. Track daily sales and Club referrals. Resolving outfitter concerns and questions by partnering with HR.
Maintaining quality associates ensures exceptional customer service and builds sales. Interview and hire qualified candidates. Supervise new hire training, conduct performance reviews, document performance issues, and perform disciplinary action when necessary. Review punch detail reports for policy infractions and perfect attendance.
Conduct training and mentoring of associates and leads on the sales floor on products and usage. Working with leads to develop and train them in all aspects of their department and adjacent departments via one-on-one sessions and Cabelas University.
Supervise daily floor activities of department leads and outfitters to ensure proper display of merchandise on floor. Delegation and prioritizing of project lists, setting deadlines and checking the progress to ensure timelines are followed/met. Performing on the spot coaching when necessary to ensure quality work and customer service.
Other Duties as Assigned by Management.
Associate's Degree or Apprenticeship
2 to 4+ Years' Experience
Associate's degree or equivalent plus 2 plus years retail management experience including buying and negotiating experience. Knowledge of company products both technically and as it applies to customers specific needs. Knowledge of basic retail sales practices and principles. Ability to communicate with all levels of employees as well as outside the community. Ability to build a cohesive team. Skill in operating a personal computer and various software packages. Ability to effectively function as a team player. Appreciation and/or knowledge of hunting, fishing and outdoor sports. Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer's unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Visa Cards when customer is on site and left cards at home, research transactions for lost receipts, etc.
Cabela's is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Cabela's shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.
Cabelas offers a competitive benefits package to include: 401k, vacation, profit sharing, health and dental coverage for you and your family, relocation assistance, and employee discounts.