Become a part of the Worlds Foremost Outfitter team! At Cabelas we passionately serve people who enjoy the outdoor lifestyle by delivering innovation, quality and value in our products and service. Live...Dream... Work the Adventure! Cabela's has an opening for Part Time Customer Service Outfitters at our Richfield, WI retail store.
Position Overview: Provide legendary customer service experience to for every customer by greeting and assisting customers in finding merchandise and making buying decisions. This position supports visual merchandising standards by taking ownership of the sales floor presentation. This position requires experience and/or knowledge of the outdoor lifestyle. Resolves and enhance customer loyalty by ensuring customers enjoy a positive shopping experience throughout the store. Processes returns, In-Store Pickups, and answers general store process questions.
Essential Job Functions:
Resolving customer questions and concerns in accordance with company guidelines via phone and face to face interaction. Processes returns, In Store Pickups, and other special orders such as Layaways, holds, and outdoor licensing. Researching orders, products, lost gift cards and rebates for customers.
Provide legendary customer service every time by assisting customers in making buying decisions by identifying and evaluating customers needs, and making product recommendations based off of this analysis, by providing a legendary customer experience for every customer and promoting Cabelas programs including, but limited to CLUB Membership, Cabelas Xtreme Protection, Kiosk, VOC and In-Store Pick-up.
Assure visual presentation standards are met by up-keep and maintenance to include, but not limited to restock, remerchandising, dusting, and vacuuming sales floor as needed.
Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
Assist in other areas of the store when business needs dictates, which may include, but not limited to: hunting, fishing, camping, footwear, clothing, gifts, general store, archery, marine, backend, cashier, and deli or bargain cave.
Other Duties as Assigned by Management.
High School Diploma or Equivalent
0 to 2+ Years' Experience
Knowledge of customer service practices and principles (preferred)
Knowledge of company products, policies, and procedures (preferred)
Ability to use good judgment and logic (required)
Ability to effectively function as a team player (required)
Hiring preference is given to those with solid sales and customer service experience and at least six month to one year of related field experience.
Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer's unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Visa Cards when customer is on site and left cards at home, research transactions for lost receipts, etc. With this said, this position requires the ability to access customer information including unencrypted credit cards.
Cabela's is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives.
Cabela's shows commitment to the men and women who have served in the United States Armed Forces by providing meaningful, challenging career opportunities where military skills and experience may be applied.
Cabelas offers a competitive benefits package to include: 401k, vacation, health and dental coverage for you and your family, and employee discounts.