Full Time Front Desk Receptionist- Dundee

Position Title: Front Office Receptionist

Department: Administration
FLSA Status: Non-Exempt

Location: Elkhorn, NE

Reports to: Front Office Clinic Supervisor

Date Created: December 2022

Position Summary: The Front Office Receptionist will be the first point of contact for patients coming in to the clinic. This position will greet patients and families to welcome them into our office. The Front Office Receptionist will also manage documents to ensure all processes are being followed.

Essential Functions

• Greet all patients and families with a welcoming smile.
• Serves as the first point of contact for the clinic.
• Registers patients by collecting demographic and insurance information, as well as obtaining appropriate consents.
• Schedules appointments, collects co-pays.
• Receives, assesses, prioritizes, and documents incoming clinic calls.
• Accurately documents and scans patient information in the Electronic Medical Record/Practice Management software.
• Maintains responsibility for cultivating a nurturing environment in the lobby.
• Assists with the overall clinic operation.
• Demonstrates work practices consistent with Village Pointe Pediatrics, PC safety, security, and infection control policies.
• All other duties as assigned.

Preferred Competencies

• Excellent customer service skills.
• Ability to multi-task and handle situations as they come about.
• Strong sense time management and organizational skills, to communicate effectively with co-workers and patients and their families.

Qualifications

• Must be able to read, write, and comprehend the English language.
• Excellent verbal and written communication.
• Ability to communicate across various means including in-person, email, and telephone.
• Ability to use an EMR preferred.

Village Pointe Pediatrics is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled