Careerlink Sign up menu
close
starbucks

Help Desk Support Analyst

Signature Performance locationOmaha, NE
Save
10 positions
Apply

Web Mktg Technology Specialist

Signature PerformancelocationOmaha, NE
10 positions
info linkReport a probelm Originally Posted : November 02, 2020 | Expires : December 2, 2020

Details

Job Type
Full-time Employee Show Shift
Custom
Salary
Hourly Wage, Varies
Start Date
2020-11-23
Skills Awareness
The company selected specific skills needed for this job
View skills
Skills Awerness
The company selected specific skills needed for this job
Technical Support
Hide skills
Apply Now
Job Location
Omaha, NE, United States

Description

Come work for one of Omaha's best places to work!

Position Purpose:

The Helpdesk Support Analyst II will be responsible for providing advanced technical product support to end users.  Additionally, responsible for troubleshooting complex software application and hardware issues quickly and effectively, primarily via phone, email, remote access, and in person. Duties involve responding to end users promptly and professionally, accurately documenting issues and resolutions, and collaborating with other technical groups to solve complex technical problems.

 

Essential Job Functions include the following. 

  • Provide end user, hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.
  • Administer users on the network.
  • Provide end user support as needed.
  • Install and configure workstations and printers.
  • Provide and maintain excellent customer support.
  • Support Microsoft Exchange, Lync Messenger, Microsoft Office, Remote Citrix and VMWare applications, and other applications as necessary.
  • Advanced troubleshooting for complex issues throughout the company infrastructure
  • Provide Tier I/II support to associates and clients
  • Work closely with Team Leader(s) and or Support Manager to ensure issue tracking and proper assignment of tasks is being completed daily.
  • All other duties as assigned

 

Knowledge & Experience:

  • 3-5 year work experience in providing outstanding customer service through technical support of both software and hardware in a professional office environment.
  • Knowledge and proficiency of Microsoft Office 2010, 2016 and Windows 7 and 10 Operating systems.
  • Remote Support Tools, Trouble ticketing systems
  • Advanced hardware and software troubleshooting skills
  • Networking background to include normal troubleshooting abilities and understanding of how Ethernet networks function.
  • Advanced Active Directory experience. At least 3 years of regular use of AD Users and Groups in providing normal AD administration.
  • Attention to detail
  • High sense of urgency
  • Advanced Problem solving abilities.
  • Excellent researching abilities.
  • Associates degree in Information Technology related field is preferred or equivalent years of experience.
  • A+ Hardware and Software certifications are preferred.Any additional technical certifications are a plus (MTA, MCSA, MOS)

 

Instant Answers
providedProvided by company
Full-time Employee
2020-11-23

Similar Jobs

icon
23 November ( 2 days ago )

Support Technician

icon
17 November ( 8 days ago )

Field Computer Service Technician

icon
17 November ( 8 days ago )

Tier 1 Help Desk Support