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Medical Appointment Clerk -Offutt

Signature Performance Bellevue, NE

Job Description



Schedules appointments in Composite Health Care System (CHCS)/AHLTA or Enterprise Wide Referral and Authorization System (EWRAS) for primary care, specialty and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients to schedule, reschedule, and/or cancel appointments as needed, to include appointments for consult/referral specialty care within the MTF or at civilian facilities.


  • Mandatory knowledge and skills.
  • A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
  • Speak and understanding the English language.
  • Standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
  • General medical ethics, telephone etiquette, and excellent communication and customer service skills.


High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.


At least 6 months of experience in medical office scheduling.

Work Environment/Physical Requirements

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

Unique military health care computer systems/procedures:

  • Composite Health Care systems (CHCS) -- AHLTA
  • Enterprise Wide Referral and Authorization System (EWRAS)
  • Defense Enrollment Eligibility Reporting System (DEERS)


  • Schedules medical appointments and determines patient eligibility for services. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
  • Maintains appointment schedules using Composite Health Care Systems (CHCS) or AHLTA.
  • Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS)
  • Maintains accurate and up-to-date patient schedules and logs. Utilizes CHCS/AHLTA system tools (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
  • Validates basic CHCS patient demographic information prior to booking appointment for patients. Makes required updates.
  • Call patients as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities.
  • Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.

Job Details

Date Posted October 6, 2017
Date Closes November 5, 2017
Address Ehrling Bergquist Clinic/Offutt
Located In Bellevue, NE
Job Type Full-time Employee
Mon: 7:30 am to 4:30 pm
Tue: 7:30 am to 4:30 pm
Wed: 7:30 am to 4:30 pm
Thu: 7:30 am to 4:30 pm
Fri: 7:30 am to 4:30 pm
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 31-9092.00 Medical Assistants
Zipcode 68123
Name Signature Performance
Address 10330 Regency Parkway Drive, #305
City, State and Zip Omaha, NE 68114
Phone (402) 343-0300

This job requires the following skills

  • Clerical
  • Executive Secretary
  • Phone Receptionist
  • Word Processing Fundamentals
  • Microsoft - Excel
  • Microsoft - Outlook
  • Microsoft - Word
  • Excellent Communications