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Customer Solutions Specialist

Diversified Financial Services, LLC Omaha, NE
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Job Description

Brief Description of Role:
The Customer Solutions Specialist is responsible for addressing the needs of internal and external customers via incoming calls, fax, e-mail or online requests for information about commercial loan or lease accounts. Such requests would include payoff calculations, telephone or online payments, as well as securing and maintaining adequate proof of insurance per the customer's contract requirements.

Key Accountabilities for this Role:
1.  Answer incoming phone calls in a timely manner, complete file labels, scan and index file information into Sentry File and log front door checks into the appropriate Excel spreadsheets for Accounting.

2.  Provide requested account information, answer general customer service questions and resolve account issues on accounts not related to collection or legal activity in accordance with DFS policies and procedures.
3.  Provide payoff calculation information, credit references, enter telephone and/or online payments in a timely and accurate fashion in accordance with DFS policies and procedures.
4.  Secure and maintain adequate proof of physical damage insurance for financed equipment and proof of liability coverage on designated leases, enter insurance mail and scan required proof of insurance in accordance with DFS policies and procedures.

5.  Other duties and projects as assigned.
6.  Exhibits professional behavior, conscientious about punctuality & attendance, demonstrates strong commitment to customer service and promotes positive working relationships.

7.  Understands and adheres to all company policies, laws, and regulations applicable to the role.

Other Qualifications:

Customer Service, Ag or insurance-related background a plus.

 

Required:

  • High School Graduate or Equivalent
  • Strong Communication & Interpersonal skills
  • Pleasant demeanor
  • Ability to Multi-task
  • High attention to detail
  • Familiarity in navigating a PC, Word & Excel

Preferred:

  • Bachelor's Degree in Business, Ag Business or related field

 

Diversified Financial Services is an Equal Employment Opportunity Employer.

Job Details

Date Posted June 28, 2018
Date Closes July 28, 2018
Address 14010 FNB Parkway, Suite 400
Located In Omaha, NE
Department Customer Service
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week; Monday through Friday
Positions Available 1
SOC Category 43-4051.00 Customer Service Representatives
Zipcode 68154
Name Jamie Fiala
Address 14010 FNB Parkway, Suite 400
City, State and Zip Omaha, NE 68154
FAX 402-964-8518

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Voluntary Life Insurance
  • Fitness Classes
  • Free Parking
  • Holiday Party
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Wellness Program
  • Workout Facilities
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • And More ...
Location