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Customer Services Advisor - Starting March 18!

Nelnet Madison, WI

Job Description

  • Customer Services Advisor - Starting March 18!

    Job Locations US-WI-Madison
    Posted Date 5 days ago(2/13/2019 9:11 AM)
    Job ID
    # of Openings
    Customer Service/Support


Nelnet is hiring full-time Customer Service Advisors!


When borrowers of Federal student loans have questions or concerns, they call in to our Customer Service Advisors for support. An Advisor's job is to assist people in finding a solution in an efficient, accurate and courteous manner. Some of the Customer Service Advisors job duties include billing assistance, payment plan inquiries and requests, and account maintenance.


At Nelnet, you will love where you work! You will experience:

  • A comfortable, yet professional work environment
  • Competitive pay
  • Medical, dental and vision benefits that start on day one
  • A company that invests in its employees, including their growth within the company, and also invests in our community through various volunteer opportunities

Training class to start March 18th! Training hours, as well as the normal schedule, will be Monday-Friday from 9:00am-6:00pm.


After successful completion of 90 days of employment receive a $500.00 bonus.


Join our team by applying today at https://nelnetcareers.com!!


This position requires work in support of the Company's contract with the United States Department of Education (œED).  As such, the United States Government requires that any applicant for this position must complete United States Government security clearance.  Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed.  In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions. 



  1. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.
  2. Contribute to Continuous Process Improvement.
  3. Ensure integrity of data and information.
  4. Update information on accounts in the Loan Servicing and/or Originations systems.
  5. Perform other tasks related to resolving customer needs, by displaying ownership on escalated calls.
  6. Contact customers on accounts, including outbound customer contact when appropriate.
  7. Negotiate transactions in accordance with established laws, regulations, and policies.
  8. Serve as a resource person within team as needed, including assisting new associates with training needs.



1 to 3 years customer service experience and/or general office experience preferred.



  1. Knowledge of student loan industry Loan Servicing and/or Originations systems preferred.
  2. Service Excellence
  3. Oral communications
  4. Written communications
  5. Teamwork
  6. Accuracy/Attention to Detail
  7. Working with MS Office
  8. Business Math
  9. Problem Solving
  10. Managing Multiple Priorities

EEO Statement

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting.

Nelnet is a drug free and tobacco free workplace.


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Job Details

Date Posted April 16, 2019
Date Closes May 16, 2019
Requisition 2019-7787
Located In Madison, WI
SOC Category 00-0000.00